Stephany Felice
Victor
Summary
Detail-oriented professional with a proven track record in streamlining workflows and enhancing administrative support. Expertise in safeguarding sensitive information and improving customer service outcomes.
Overview
39
39
years of professional experience
Work History
Enforcement and Removal Assistant
Department of Homeland Security, ICE
08.2023 - Current
- Streamlined documentation processes, improving accuracy of records management systems.
- Provided administrative support during audits, ensuring compliance with regulations.
- Implemented process improvements that increased workflow efficiency across programs.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Court Clerk
Farmington Town Court
10.2008 - 05.2014
- Processed court documents and maintained accurate case files to ensure compliance with legal standards.
- Managed scheduling of court hearings, optimizing calendar efficiency for judges and attorneys.
- Assisted in the preparation of trial materials, ensuring timely availability of relevant documentation.
- Trained new staff on court procedures and software applications to enhance team functionality.
- Implemented electronic filing systems, improving document retrieval speed and reducing physical storage needs.
- Oversaw daily courtroom activities, ensuring adherence to procedural guidelines and maintaining order during sessions.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Collected court fees and fines and recorded amounts collected in DCJS.
Legal Assistant
Social Security Adminstration, ODAR
09.2011 - 01.2013
- Drafted legal documents and correspondence for administrative law cases.
- Assisted in preparing cases for administrative hearings by organizing evidence and exhibits.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Reviewed case files for completeness and compliance with regulatory requirements.
- Coordinated scheduling of hearings and meetings with attorneys and claimants.
- Maintained case management system, ensuring accurate data entry and updates.
- Assisted with adjudicating cases
Police Officer/Detective
Geneva Police Department
02.1987 - 06.2008
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations to gather evidence and support criminal cases.
- Responded promptly to emergency calls, ensuring swift resolution of incidents.
- Engaged with residents to build trust and foster positive community relations.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Prepared detailed reports documenting daily activities and significant events accurately.
Education
Associate of Applied Science - Business Administration/Accounting
Rochester Institute of Technology
Rochester, NY05-1984
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
- Workload management
- File and record keeping
- Support services
- Administrative duties
- Office administration
- Administrative tasks
- Administrative support
- Microsoft Office Suite
- File management
- Document preparation
- Task prioritization
- Workflow optimization
- Email correspondence
- Flexibility and adaptability
- Multitasking and organization
- Customer service
Timeline
Enforcement and Removal Assistant
Department of Homeland Security, ICE
08.2023 - Current
Legal Assistant
Social Security Adminstration, ODAR
09.2011 - 01.2013
Court Clerk
Farmington Town Court
10.2008 - 05.2014
Police Officer/Detective
Geneva Police Department
02.1987 - 06.2008
Associate of Applied Science - Business Administration/Accounting
Rochester Institute of Technology
Notary Public
New York State licensed Notary Public