Stephany Marquez
Chicago,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Moretti's Ristorante and Pizzeria
Rosemont
07.2019 - 08.2024
- - Stocked stations for the start of the day.
- - Checked tables to ensure they were cleaned and set up to serve patrons.
- - Greeted customers and offered daily specials.
- - Handled banquets by setting up and coordinating for large events.
- - Ran food.
- - Took on leadership position when needed.
- - Traveled to different stores if help was needed.
- - Open/ Closed the establishment.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
Server
Adobes Gilas
Rosemont, IL
04.2021 - 01.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order fulfillment and guest satisfaction.
- Trained new team members on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health regulations and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
Banquet Server
Wine and Dine
Niles
04.2020 - 07.2020
- - Set up a banquet hall for big parties like tables and chairs and a buffet area.
- - Served guests in a routine order.
- - Helped in the kitchen setting up trays and helping with any stocking needed.
- - Cleaned the banquet hall and set it up for the next event.
Server
Olive Garden Restaurant
Gurnee, IL
06.2018 - 01.2019
- - Great customer service skills.
- - Write patrons orders, memorize slips and enter orders into the POS system.
- - Inform customers of daily specials.
- - Prepare checks that itemize and total meal costs and sales tax.
- - Check drink refills and if anything else is needed.
- - Answer phones and take down orders.
- - Bring wine selections to tables with appropriate glasses and pour the wine for customers.
- - Train employees with a menu and day to-do list.
Head Server
Taste of Paris
Mundelein, IL
04.2010 - 11.2017
- - Set up for the day; stock all stations, set sanitizing buckets, make coffee, make sure floors are cleaned if not vacuum and or mop.
- - Write patrons orders, memorize slips and enter orders into the POS system.
- - Inform customers of daily specials.
- - Prepare checks that itemize and total meal costs and sales tax.
- - Check drink refills and if anything else is needed.
- - Answer phones and take down orders.
- - Bring wine selections to tables with appropriate glasses and pour the wine for customers.
- - Pack for catering events and helped assist in the event.
- - Train employees with a menu and a day to-do list.
- - Stepped in as team leader in various moments and made sure if any problem was resolved.
Education
High School Diploma -
Libertyville High School
Libertyville, IL2010
Skills
- Active Listening
- Bilingual
- Fast and Efficient
- Exceptional customer service
- Cash handling
- POS Experience
- High volume dining
- Strong work ethic
Timeline
Server
Adobes Gilas
04.2021 - 01.2022
Banquet Server
Wine and Dine
04.2020 - 07.2020
Server
Moretti's Ristorante and Pizzeria
07.2019 - 08.2024
Server
Olive Garden Restaurant
06.2018 - 01.2019
Head Server
Taste of Paris
04.2010 - 11.2017
High School Diploma -
Libertyville High School