Stephany Martinez
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offering strong background in customer relations and communication. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving a great, lasting impression.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
10.2022 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Agent
Marriott
09.2023 - 02.2024
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
Education
Associate of Science - Biomedical Engineering (Pre-Medical Studies)
University of Central Florida
Orlando, FL05.2027
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Proficient in Spanish, English and Portuguese
- Hospitality services
- FOSSE and ONQ experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Front Desk Agent
Marriott
09.2023 - 02.2024
Front Desk Agent
Hampton Inn By Hilton
10.2022 - Current
Associate of Science - Biomedical Engineering (Pre-Medical Studies)
University of Central Florida
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