Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephany Martinez

Orlando,FL

Summary

Experienced Front Desk Supervisor with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Ability to multitask and adaptability to varying guest needs.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Supervisor

Courtyard/Residence Inn by Marriott Lake Nona
Orlando, FL
05.2024 - Current
  • Supervised daily front desk operations and managed staff scheduling.

  • Managed front desk operations during peak hours to ensure guest satisfaction.
  • Trained new staff on customer service standards and hotel procedures.
  • Handled guest inquiries and resolved issues with professionalism and care.
  • Oversaw daily cash handling procedures to maintain accurate financial records.

Sales Assistant

Hilton Orlando
Orlando, FL
08.2024 - 02.2025
  • worked on rooming lists and the pre-arrival of upcoming groups and events.
  • Assisted with reservations for parties larger than ten rooms.
  • Assisted with the setting up of conference rooms for events.

Front Desk Agent

Hilton Orlando
Orlando, FL
10.2022 - 08.2024
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Created a welcoming atmosphere by providing friendly customer service at all times.
  • Maintained accurate records of reservations and cancellations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Handled complaints or escalated issues to appropriate manager when necessary.
  • Resolved client inquiries and issues, providing exceptional customer service.

Front Desk Agent

Residence Inn by Marriott Orlando Downtown
Orlando, FL
09.2023 - 02.2024
  • Provided information about hotel amenities, services, and local attractions.
  • Processed payments accurately and efficiently.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Assisted guests at check-in, providing information on various services within hotel.

Education

Bachelor of Science - Economics

University of Central Florida - Current
Orlando, FL
08.2023 - 09.2025

Skills

  • Customer service
  • Front desk operations
  • Staff training
  • Administrative skills
  • Scheduling and planning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional

Timeline

Sales Assistant

Hilton Orlando
08.2024 - 02.2025

Front Desk Supervisor

Courtyard/Residence Inn by Marriott Lake Nona
05.2024 - Current

Front Desk Agent

Residence Inn by Marriott Orlando Downtown
09.2023 - 02.2024

Bachelor of Science - Economics

University of Central Florida - Current
08.2023 - 09.2025

Front Desk Agent

Hilton Orlando
10.2022 - 08.2024
Stephany Martinez