Stephany Osorio
Trenton,US
Summary
With 3+ years of customer service experience. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Professional in retail sales with a strong understanding of retail dynamics, marketing, and customer service. Boost profits by strategically enhancing displays and putting together appealing ensembles. Team player who is friendly, knowledgeable, and hardworking. In search of a leadership position in a growing company.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dog Grooming Assistant and Dog Daycare Attendant
Golden Paws Pet Resort & Spa
08.2020 - 07.2021
- Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases
- Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact
- I swabbed my ears to remove wax and dirt, as well as any excess hair, in order to allow air to circulate freely and prevent infection
- Every customer received excellent service, and all animals received exceptional care
- Kept the animals healthy and happy by brushing their coats, trimming their nails, cleaning their ears, and providing other primary and basic care
- Used an effective bathing and grooming procedure for dogs to remove dirt, loose hair, parasites, and hair mats
- Used a gentle approach for anxious pets, clipping nails and trimming the hair around pads and paws
- Cages, kennels, play yards, and grooming areas were kept neat and clean by me
- Contributed to client retention by consistently providing excellent customer service to both clients and pets
Education
Associate - Psychology
Mercer County Community College
West Windsor, NJ09.2024
High School Diploma -
Ewing High School
Ewing, NJ06.2020
Skills
- Sales support
- Customer service
- Team training
- Product Promotions
- Spanish speaking
- Sales
- Pet grooming
- Dog behavior insight
- Observing and recording behavior
- Responsible
Affiliations
SKILLS
EDUCATION
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Bath And Body Works, Limited Brands
09.2021 - Current
Dog Grooming Assistant and Dog Daycare Attendant
Golden Paws Pet Resort & Spa
08.2020 - 07.2021
Associate - Psychology
Mercer County Community College
High School Diploma -
Ewing High School
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