Tyler Mercantini
Trenton,25
Summary
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
7
7
years of professional experience
Work History
Sales Associate
National Vision
Hamilton Square, NJ
09.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Maintained records related to sales for store management.
Pro Shop Manager
Mercer County Park Commission
West Windsor, NJ
08.2017 - 09.2023
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Maintained accurate records for all transactions including cash register receipts, credit card payments, product returns and exchanges.
- Created weekly schedules for staff members based on their availability and the needs of the business.
- Resolved customer disputes promptly while maintaining excellent customer relationships.
- Performed daily opening and closing duties including setting up registers with necessary supplies, balancing tills at end of shift, counting money in safe deposit box.
- Assisted customers in selecting appropriate merchandise based on their individual needs.
- Utilized POS system efficiently to manage sales transactions and update product information accurately.
Education
High School Diploma -
Robbinsville High School
Robbinsville, NJ06-2020
Skills
- Payment Processing
- Customer Needs Assessment
- Business Development
- Inventory Control
- Promotional support
- Contract Preparation
- Product Sales
- Dispute Mediation
- Problem-Solving
- Teamwork and Collaboration
- Positive and professional
References
References available upon request.
Timeline
Sales Associate
National Vision
09.2023 - Current
Pro Shop Manager
Mercer County Park Commission
08.2017 - 09.2023
High School Diploma -
Robbinsville High School
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