Donovan RAMOS
Trenton
Summary
Commercial Manager with a proven track record at AutoZone, excelling in business development and customer relationship management. Achieved KPIs through strategic sales support and effective team training, enhancing profitability and driving growth. Skilled in operations management and time management, consistently delivering exceptional results in competitive environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Commercial Manager
AutoZone
04.2017 - Current
- Conducted market analysis to identify new business opportunities and potential areas for expansion.
- Built relationships with customers and community to establish long-term business growth.
- Managed driver delivery times and routes
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Light Service, Battery Driver
AAA Mid Atlantic
01.2016 - 01.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Perform battery analysis, battery changes, and vehicle lock outs
Facility Maintenance Worker
Amazon
12.2015 - 04.2016
- Performed routine preventive maintenance on facility equipment to ensure optimal performance.
- Conducted safety inspections to identify and mitigate potential hazards within the facility.
- Executed thorough facility cleaning procedures to uphold a professional and welcoming environment.
- Responded to emergency maintenance requests swiftly to minimize disruption to operations.
- Documented maintenance activities and inspections to maintain compliance with safety regulations.
Painter
Equipment Services
03.2014 - 04.2015
- Executed precise color mixing to achieve desired shades for various projects.
- Conducted thorough surface preparation to ensure optimal paint adhesion.
- Applied paint using various tools, enhancing finish quality across multiple surfaces.
- Collaborated with team members to complete projects efficiently and on schedule.
- Identified and repaired surface defects prior to painting for superior results.
- Utilized advanced techniques to apply paint, achieving smooth and even coverage.
Overnight Stocker
Sams Club
01.2012 - 01.2013
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Cashier
Sams Club
05.2009 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Trenton Central Highschool
Trenton, NJSkills
- Operations management
- Team Training
- Customer relationship management
- Sales support
- Key performance indicators
- Sales strategy
- Business development
- Product costing
- Sales reporting
- Time management
Accomplishments
- Supervised team of 10 staff members.
- Achieved 1 million dollars in sales for the year
- Most Improved Commerical Manager
Timeline
Commercial Manager
AutoZone
04.2017 - Current
Light Service, Battery Driver
AAA Mid Atlantic
01.2016 - 01.2017
Facility Maintenance Worker
Amazon
12.2015 - 04.2016
Painter
Equipment Services
03.2014 - 04.2015
Overnight Stocker
Sams Club
01.2012 - 01.2013
Cashier
Sams Club
05.2009 - 01.2012
High School Diploma -
Trenton Central Highschool