Microsoft, Exceletc
Stephany Peralta
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Office Manager
South Jersey Center For Dental Medicine
Cherry Hill, NJ
07.2021 - Current
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
Receptionist
Dental Arts Group
Elmer, NJ
06.2020 - 07.2021
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone or postal mail.
Night Supervisor
Wawa Inc
Vineland, NJ
03.2011 - 12.2020
- Compiled reports on production shortfalls, accidents and equipment problems.
- Coordinated with production managers, monitoring material movement in and out of facility.
- Assisted customers with complaints, questions and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Organized evening meetings to set operations for following day and next shift crew.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Life Insurance Agent
American Life Insurance
Cherry Hill, NJ
03.2017 - 11.2018
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Education
No Degree - Pharmaceutical Sciences
Cumberland County College
Vineland, NJHigh School Diploma -
Bridgeton High School
Bridgeton, NJ 09.2010 - 06.2014
Skills
Documentation and control
Policy and procedure modification
Excellent multi-tasking ability
Team Bonding
Documentation expertise
Office management
Technical Support
Business administration
Scheduling
Organizational skills
Software
Google planning, Zoom
Timeline
Office Manager
South Jersey Center For Dental Medicine
07.2021 - Current
Receptionist
Dental Arts Group
06.2020 - 07.2021
Life Insurance Agent
American Life Insurance
03.2017 - 11.2018
Night Supervisor
Wawa Inc
03.2011 - 12.2020
High School Diploma -
Bridgeton High School
09.2010 - 06.2014
No Degree - Pharmaceutical Sciences
Cumberland County College