Stephany Rufin
Lehigh Acres,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Teeth Whitening Receptionist
DaVinci Teeth Whitening
06.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Massage Receptionist
Renova Massage
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Salon Receptionist
Blackdiamondbeautysalon
01.2020 - 08.2021
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
Education
No Degree -
Penn Foster Career School
Scranton, PA11.2033
Skills
- Company Standards
- Product Knowledge
- Customer Retention
- Customer Inquiries
- Performance Goals
- Customer Experience
- Customer Satisfaction
- Call Answering and Routing
- Conflict Resolution
- Customer Service
- Appointment Scheduling
- Information Updates
Languages
Spanish
Native or Bilingual
Timeline
Teeth Whitening Receptionist
DaVinci Teeth Whitening
06.2023 - 08.2023
Massage Receptionist
Renova Massage
10.2022 - 05.2023
Salon Receptionist
Blackdiamondbeautysalon
01.2020 - 08.2021
No Degree -
Penn Foster Career School
Similar Profiles
Anjana Ann PeterAnjana Ann Peter
Dentist at Harley Teeth WhiteningDentist at Harley Teeth Whitening
Shaina Gulbranson-BridgesShaina Gulbranson-Bridges
Teeth Whitening Specialist at The Holisitic Teeth Whitening Co.Teeth Whitening Specialist at The Holisitic Teeth Whitening Co.
MaCayle WestbergMaCayle Westberg
Teeth Whitening Technician and Operations Manager at Poppy Teeth WhiteningTeeth Whitening Technician and Operations Manager at Poppy Teeth Whitening
Martha CuellarMartha Cuellar
Server at Chilis's Bar and GrillServer at Chilis's Bar and Grill
Natalia CabreraNatalia Cabrera
Driver at Uber EatsDriver at Uber Eats