STEPHANY TORREZ

• Strengthened customer connections to achieve increased retention rates.

• Resolved customer issues efficiently to maintain high satisfaction levels.

• Showcased ability to handle multiple tasks at once with efficient time management.

• Conducted weekly inventory audits to maintain product accuracy and availability.

• Managed updates and cancellations of accounts, ensuring client satisfaction.

• Drove membership sales and met performance benchmarks regularly

• Conducted background checks as needed for compliance

• Managed liability insurance records and renewals for staff

• Monitored and advised therapists on required annual training renewals

Uphold privacy standards in guest interactions according to HIPAA and company rules.

Maintains sufficient inventory of supplies and equipment.

Analyzed and modified guest appointments as needed.

Maintained electronic records of guest data.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Ensured accuracy in financial exchanges by adhering to cash handling procedures.
• Managed returns, exchanges and refunds in accordance with store policy.

Acquired capability to execute tasks swiftly under stress.

Refined abilities in providing exceptional hospitality and social engagement.

Increased sales through strategic upselling.

Supported teammates effectively during peak periods.