Stephany Urena
Waterbury
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
Supervisor Barista
Starbucks Marriott
New York
11.2022 - Current
- Ensure consistent quality by following precise recipes and drink preparation standards.
- Managed cash transactions with precision, performing till counts, secure cash drops, and counterfeit detection to uphold financial integrity.
- Maintained a clean and sanitary workspace by following health and safety protocols., adhering to strict protocols.
- Operated commercial ovens, warmers, and other food preparation equipment to ensure safety and compliance with health standards.
- Received and organized stock to streamline operations and support efficient service delivery.
Bartender
Taqueria Diana
New York
06.2021 - 09.2022
- Successfully contributed to a 35% increase in beverage sales through effective promotion and pairing suggestions.
- Enhanced guest experiences through personalized cocktail recommendations and effective upselling of premium beverages.
- Managed complex transactions, including split checks and large-party tabs, ensuring accuracy and efficiency.
- Communicated effectively with diverse clientele in English and Spanish. to cater to a diverse clientele.
Receptionist
Le Beauty Nails & Spa
Bronx
07.2019 - 07.2021
- Delivered exceptional customer service by warmly welcoming clients and addressing inquiries professionally.
- Enhanced customer retention through attentive service and personalized interactions, fostering loyalty.
- Coordinated scheduling and directed multi-line calls, ensuring seamless communication.
- Utilized Microsoft Office Suite to create reports and organize client records for easy access.
Education
Associate of Applied Science - Medical Billing And Coding
DeVry College of New York
New York05-2027
Skills
- Inventory management
- POS system operation
- Quality control
- Customer Service
- Problem-Solving
- Technical Skills
- Problem-Solving
- Team leadership
- Organization
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor Barista
Starbucks Marriott
11.2022 - Current
Bartender
Taqueria Diana
06.2021 - 09.2022
Receptionist
Le Beauty Nails & Spa
07.2019 - 07.2021
Associate of Applied Science - Medical Billing And Coding
DeVry College of New York