Stephany Veras
New York,NY
Summary
Results-driven and bilingual Customer Experience professional with a strong background in retail operations, order processing, and team leadership. Proven ability to handle high-volume environments, resolve operational bottlenecks, and maintain exceptional service standards across both digital and physical platforms. A collaborative problem-solver with a strong understanding of fast-paced marketplace workflows, eager to leverage leadership and communication skills to deliver top-tier remote support for Whatnot.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
| Independent Retail & Online Sales – New York, NY
New York, ny
08.2024 - 02.2026
- Provided high-quality support to online and in-person customers regarding order tracking, product specifications, and general inquiries.
- • Processed digital transactions and managed payments with high accuracy in a fast-paced retail ecosystem.
- • Managed digital inventory logs and coordinated restocking tasks to support seamless daily sales operations.
- • Communicated professionally across multiple digital communication channels to resolve buyer issues and ensure repeat business.
Environmental Services Associate
Mount Sinai Health System
New York, ny
09.2018 - 08.2022
- • Managed time-sensitive daily schedules and assignments within a highly demanding, fast-paced hospital environment.• Followed strict procedural guidelines and sanitation protocols to maintain safety and organizational standards.• Monitored and replenished supply inventories, anticipating team needs to prevent operational delays.
Stock Crew Member /Assistant Floor Manager
titan staffing inc
New York, ny
04.2015 - 05.2018
- Supervised Daily Operations: Led and coordinated stock crew workflows, ensuring all incoming deliveries and inventory placement met strict guidelines.• Problem Solving & Escalations: Resolved floor issues, optimized logistics timelines, and stepped in to manage unexpected delays or inventory discrepancies.• Team Communication: Collaborated with senior management and guided team members to maintain high organizational standards and meet daily warehouse goals.
Education
George Washington Highschool
Skills
- Customer Support & Communication: Client Communication, Problem Solving, Digital Support (Email/Chat), Escalation Management, Phone Etiquette, Active Listening Operations & E-Commerce: Order Processing, Order Management, Marketplace Logistics, Inventory Tracking, Transaction Handling Technical Skills: Microsoft Office (Word, Excel), Computer Literacy, Helpdesk Software Navigation, Digital Communication Tools Leadership & Workflow: Team Supervision, Daily Workflow Coordination, Time Management, Adaptability in Fast-Paced Environments Languages: Fluent in English and Spanish
Timeline
Customer Service Associate
| Independent Retail & Online Sales – New York, NY
08.2024 - 02.2026
Environmental Services Associate
Mount Sinai Health System
09.2018 - 08.2022
Stock Crew Member /Assistant Floor Manager
titan staffing inc
04.2015 - 05.2018
George Washington Highschool