Stephanye Pineda Govantes
Miami,FL
Summary
Ambitious and results-oriented Customer Service Associate with an Associate's Degree and diligently pursuing a Bachelor's degree through Florida International University's online program. This flexible learning environment ensures I can fully dedicate myself to my work responsibilities. I take pride in my strong work ethic, fast learning abilities, and willingness to embrace constructive feedback as a valuable tool for growth.
Overview
3
3
years of professional experience
Work History
Miami Dade County Public School Substitute
Miami Dade Public Schools
Miami, FL
01.2024 - Current
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Assisted with special projects such as field trips, extracurricular activities.
- Monitored attendance records, enforced rules regarding tardiness or absences, and completed incident reports when necessary.
After-School Teacher
2nd house learning center
Miami, FL
01.2021 - 06.2022
- Maintained safe, clean and organized classroom environment.
- Taught students subject-specific material, learning strategies and social skills.
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
- Worked with school administrators to develop classroom management policies for grade level.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Team Member
Walgreens
Miami , FL
04.2021 - 02.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Performed receptionist duties such as greeting visitors and answering calls.
Education
Bachelor of Arts - Education
Florida International University
Miami, FL12-2025
Associate of Arts - Exceptional Students Education
Miami Dade College
Miami, FL04-2023
Miami Sunset Senior High School
Miami, FL06.2021
Skills
- Honest and Trustworthy
- Excellent Communication
- Customer Service
- Flexible Schedule
- Critical Thinking
- Verbal and Written Communication
- Decision Making
- Lead Variations
- Activity Planning
- Child Safety Procedures
- Parent Interaction
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Miami Dade County Public School Substitute
Miami Dade Public Schools
01.2024 - Current
Team Member
Walgreens
04.2021 - 02.2022
After-School Teacher
2nd house learning center
01.2021 - 06.2022
Bachelor of Arts - Education
Florida International University
Associate of Arts - Exceptional Students Education
Miami Dade College
Miami Sunset Senior High School
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