Stephany M. Otanez Moya
Allentown,PA
Summary
Dedicated detail-oriented Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
5
5
years of professional experience
Work History
Assistant Teacher
Kidtopia Learning Center
05.2023 - Current
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Created safe and nurturing learning environment for preschoolers.
- Drove bus to safely pick up and drop off children from homes and field trip locations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed innovative activities to engage young children in learning process.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Supervised recess, lunch and daily student intake and dismissal.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Receptionist Assistant
Hamilton Animal Hospital
02.2022 - 05.2023
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
- Registered and verified patient records before triage with most up-to-date information.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Confirmed appointments, communicated with clients, and updated client records.
Retail Overnight Warehouse Associate
Best Buy
10.2021 - 01.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
Planet Fitness
02.2019 - 02.2020
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Child Development Associate
Keystone College
La Plume, PA2024
High School Diploma -
Bronx Collelgiate Academy
Bronx, NY06.2015
Skills
- Organizational and Planning Skills
- Spanish Language Proficiency
- Patience and Empathy
- Effective Time Management
- Adaptability
- Ability to Multitask
- Ability to Work in a Team
- Fast Learner
- Excellent Communication Skills
- Leadership Skills
- Ability to Work Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Teacher
Kidtopia Learning Center
05.2023 - Current
Receptionist Assistant
Hamilton Animal Hospital
02.2022 - 05.2023
Retail Overnight Warehouse Associate
Best Buy
10.2021 - 01.2022
Customer Service Representative
Planet Fitness
02.2019 - 02.2020
No Degree - Child Development Associate
Keystone College
High School Diploma -
Bronx Collelgiate Academy
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