Stephcynie Curry-Thompson
Summary
Multifaceted content creator and event logistics leader with over 7 years of experience managing cross-functional teams, executive client relationships and complex project workflows. Adept at increasing reach and engagement through data-driven social strategies and copywriting. Known for excelling in fast-paced, demanding environments while maintaining high levels of quality. Passion for translating vision into impactful branded experiences both across digital channels and in-person immersive events. Seeking to leverage versatile skill set and background in a creative content creator role.
Overview
13
13
years of professional experience
Work History
Event Alignment Director
Dure Events
01.2021 - 05.2023
- Directed execution of over 25 corporate events annually, overseeing up to $500K budgets.
- Led cross-functional team coordination driving 10% YoY company growth.
- Managed executive client communications and vendor negotiations end-to-end.
- Implemented centralized planning calendar improving team productivity 25%.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
User Support Associate
TikTok
01.2021 - 01.2022
- Resolved 140+ user inquiries weekly while optimizing workflows, improving CSAT by 5%.
- Researched and escalated compromised accounts limiting risk exposure.
- Promoted to Content Security Task Force developing account tracking protocols.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
- Monitored user support metrics and performance indicators to identify areas of opportunity.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established department metric expectations.
Part Time CX Remote Advisor
Warby Parker
09.2019 - 03.2021
- Fielded 50+ inquiries daily addressing order, delivery, and site navigation issues.
- Exceeded response time KPIs 100% of shifts using CRM tools (Gladly, AWS).
- Assisted in the development of training materials for new advisors, improving overall team performance.
Social Media Manager/Blog Writer (Contractor/Temp)
StarQuest Dance Competition
01.2014 - 01.2016
- Developed integrated social strategy increasing reach 400% across platforms.
- Created 150+ pieces of platform-specific video, graphic, and written content annually.
- Implemented content approval workflows upholding brand standards and guidelines.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
Merchandise Buyer/Display Manager
StarQuest Dance Competition
01.2010 - 01.2016
- Managed $1.2M merchandise purchasing pipeline across 4 simultaneous storefronts.
- Improved inventory turnover rates through effective negotiation with vendors for timely delivery and competitive pricing.
- Onboarded and led 40+ person sales teams for nation-wide competitions.
- Forecasted, tracked and reported financials boosting annual profits 15-20%
- Stepped into interim Marketing Manager and Social Media Manager roles.
- Designed brand displays and managed tour systems logistics end-to-end.
Education
BFA - Jazz Vocal Performance -
New School University
New York, NY12.2007
Skills
- Project Coordination
- Contract Management
- Operations Management
- Cast and Crew Supervision
- Contract and Vendor Management
- Content Development
- Team Management
- People Management
- Social Media Management
- Photo and Video Editing
- Content Creation
- Content Scheduling
Additional Information
Proficient in the following software:
Adobe Suite (Premiere, Illustrator, InDesign, Photoshop), Canva, Logic Pro, Final Cut Pro, Microsoft 365, G Suite, Asana, Jira, Google Drive, Dropbox
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Event Alignment Director
Dure Events
01.2021 - 05.2023
User Support Associate
TikTok
01.2021 - 01.2022
Part Time CX Remote Advisor
Warby Parker
09.2019 - 03.2021
Social Media Manager/Blog Writer (Contractor/Temp)
StarQuest Dance Competition
01.2014 - 01.2016
Merchandise Buyer/Display Manager
StarQuest Dance Competition
01.2010 - 01.2016
BFA - Jazz Vocal Performance -
New School University
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