Stephcynie Curry-Thompson
Summary
Multifaceted content creator and event logistics leader with over 7 years of experience managing cross-functional teams, executive client relationships and complex project workflows. Adept at increasing reach and engagement through data-driven social strategies and copywriting. Known for excelling in fast-paced, demanding environments while maintaining high levels of quality. Passion for translating vision into impactful branded experiences both across digital channels and in-person immersive events. Seeking to leverage versatile skill set and background in a creative content creator role.
Overview
13
13
years of professional experience
Work History
Event Alignment Director
Dure Events
Remote
01.2021 - 05.2023
- Directed execution of over 25 corporate events annually, overseeing up to $500K budgets.
- Led cross-functional team coordination driving 10% YoY company growth.
- Managed executive client communications and vendor negotiations end-to-end.
- Implemented centralized planning calendar improving team productivity 25%.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
User Support Associate
TikTok
Remote In Nashville, TN
01.2021 - 01.2022
- Resolved 140+ user inquiries weekly while optimizing workflows, improving CSAT by 5%.
- Researched and escalated compromised accounts limiting risk exposure.
- Promoted to Content Security Task Force developing account tracking protocols.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
- Monitored user support metrics and performance indicators to identify areas of opportunity.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established department metric expectations.
Part Time CX Remote Advisor
Warby Parker
Remote In Nashville, TN
09.2019 - 03.2021
- Fielded 50+ inquiries daily addressing order, delivery, and site navigation issues.
- Exceeded response time KPIs 100% of shifts using CRM tools (Gladly, AWS).
- Assisted in the development of training materials for new advisors, improving overall team performance.
Social Media Manager/Blog Writer (Contractor/Temp)
StarQuest Dance Competition
Remote
01.2014 - 01.2016
- Developed integrated social strategy increasing reach 400% across platforms.
- Created 150+ pieces of platform-specific video, graphic, and written content annually.
- Implemented content approval workflows upholding brand standards and guidelines.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
Merchandise Buyer/Display Manager
StarQuest Dance Competition
Remote
01.2010 - 01.2016
- Managed $1.2M merchandise purchasing pipeline across 4 simultaneous storefronts.
- Improved inventory turnover rates through effective negotiation with vendors for timely delivery and competitive pricing.
- Onboarded and led 40+ person sales teams for nation-wide competitions.
- Forecasted, tracked and reported financials boosting annual profits 15-20%
- Stepped into interim Marketing Manager and Social Media Manager roles.
- Designed brand displays and managed tour systems logistics end-to-end.
Education
BFA - Jazz Vocal Performance -
New School University
New York, NY12.2007
Skills
- Project Coordination
- Contract Management
- Operations Management
- Cast and Crew Supervision
- Contract and Vendor Management
- Content Development
- Team Management
- People Management
- Social Media Management
- Photo and Video Editing
- Content Creation
- Content Scheduling
Additional Information
Proficient in the following software:
Adobe Suite (Premiere, Illustrator, InDesign, Photoshop), Canva, Logic Pro, Final Cut Pro, Microsoft 365, G Suite, Asana, Jira, Google Drive, Dropbox
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Event Alignment Director
Dure Events
01.2021 - 05.2023
User Support Associate
TikTok
01.2021 - 01.2022
Part Time CX Remote Advisor
Warby Parker
09.2019 - 03.2021
Social Media Manager/Blog Writer (Contractor/Temp)
StarQuest Dance Competition
01.2014 - 01.2016
Merchandise Buyer/Display Manager
StarQuest Dance Competition
01.2010 - 01.2016
BFA - Jazz Vocal Performance -
New School University