Summary
Overview
Work History
Education
Skills
Affiliations
Software
Timeline
Generic

Stephen Abdelfarag

Technology
Nashville,TN

Summary

Experienced IT with over 6 years of experience in computer and phone repair. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
Languages
3
3
years of post-secondary education
6
6
years of professional experience

Work History

Phone Repair Technician

UBreakiFix
Cool Spring, TN
01.2020 - Current
  • Diagnose, troubleshoot and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technical issues to customers in non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Set up networks and computers for business and residential customers.

Cell Phone Technician

United Tech
Houston, TX
02.2018 - 01.2020
  • Specialized in repairing table, computers, phones and frequently worked on other manufacturer models.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • De-soldered and re-soldered connections between parts and motherboard.

Technician

Macys Corporate Services Ltd.
Portland, TN
11.2015 - 01.2019
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Executed diagnostics, troubleshooting and evaluations on computers.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Perform complex mechanical alignments and calibration of equipment to quality standards.

Education

Bachelor of Arts - Sports Management

Brescia University
Owensboro, KY
08.2012 - 05.2015

Skills

Computer Proficiency

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Affiliations

  • Association of Information Technology Professionals

Software

Words

Powerpoint

Excels

Timeline

Phone Repair Technician

UBreakiFix
01.2020 - Current

Cell Phone Technician

United Tech
02.2018 - 01.2020

Technician

Macys Corporate Services Ltd.
11.2015 - 01.2019

Bachelor of Arts - Sports Management

Brescia University
08.2012 - 05.2015

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Stephen AbdelfaragTechnology