Stephen Atwell
Hewlett Packard Enterprise
Jacksonville,TX
30
years of professional experience
Dynamic field service professional with extensive experience in troubleshooting complex hardware and software issues. Known for cultivating strong client relationships and mentoring junior engineers, contributing to enhanced service delivery and technical excellence.
Work History
Senior Field Service Engineer
29 Years 9 Months- Developed and implemented maintenance schedules to optimize system performance and reliability.
- Led technical support for complex hardware and software issues, ensuring timely resolution of customer concerns.
- Mentored junior engineers on troubleshooting techniques and best practices in field service operations.
- Conducted training sessions for clients on new product features and system enhancements.
Launch Support Technician
11 MonthsMaintained launch control and monitoring equipment on Mobile Launch Platform to ensure operational readiness.
Ensured operational integrity of launch control computers and peripherals to support mission readiness.
Oversaw real-time monitoring of charting equipment during launch activities.
Education
Master CE - Certified Engineer
- Awarded: Two time recipient Commendation Medal.
Skills
Field service management
On-site troubleshooting
Systems integration
Hardware installation
Software diagnostics
System performance optimization
Client relationship management
Technical support
Timeline
Launch Support Technician
Grumman Technical Services
02.1997 - 01.1998Read More
Senior Field Service Engineer
Hewlett Packard Enterprise
01.1989 - 10.2018Read More
USAF Technology Services
Master CE from Certified Engineer
Read More