Stephen Barnard
Herriman,UT
Summary
Accomplished professional with extensive experience in customer service and leadership, honed at Western Portland Harborview Hotel. Proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in negotiation and commercial driving, with a focus on safety and efficiency. Successfully managed property finances, achieving a 25% increase in tenant satisfaction.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Pest Control Service Technician
Aptive Environmental Pest Control
02.2025 - Current
CDL Class B Driver
Le Bus
01.2023 - 05.2023
- CDL Class B Bus and Coach Operator with Passenger 16+ And Air Brake Endorsed
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
CDL Class B Driver
Greater Portland Metro
03.2020 - 11.2022
- Safety Prioritization, busy city, no passenger issues in entire experience.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Apartment Manager
Manchester Place Care Homes
02.2011 - 09.2021
- Scheduled weekly inventory pickups and deliveries with vendors
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed property financial records by collecting rent from 25 tenants and reconciling monthly accounts payable and receivable.
- Provided concentrated connection, compassion, and understanding on an individual basis throughout.
Manager on Duty
Western Portland Harborview Hotel
02.2011 - 09.2018
- High upgrade response using high ticket closing abilities from earlier jobs, including question, assumption, take away, and soft closes for nearly 400 rooms nightly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction, including customer complaints.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Communications/Mass Communications - Communications And Mass Media
04.1992
Skills
- Customer service
- Negotiation
- Sales
- D2D Sales (1 Year)
- Microsoft Office
- Shuttle Driving
- Vehicle Maintenance
- Commercial Driving
Certification
- CDL B
- Air Brake Endorsement
- Passenger Endorsement
- CPR Certification March 2021 to March 2024
Timeline
Pest Control Service Technician - Aptive Environmental Pest Control
02.2025 - Current
CDL Class B Driver - Le Bus
01.2023 - 05.2023
CDL Class B Driver - Greater Portland Metro
03.2020 - 11.2022
Apartment Manager - Manchester Place Care Homes
02.2011 - 09.2021
Manager on Duty - Western Portland Harborview Hotel
02.2011 - 09.2018
University Of Southern Maine - Communications/Mass Communications , Communications And Mass Media
Commercial Driver's License (CDL)
Class C Expires: December 2024 State: ME Endorsements: S (School bus) - P (Passenger vehicles)
Awards
Best Director March 2019 Best Director, "On Hold", Original Film Written And Produced, Westin Film Awards, Best Actor June 2014 Best Actor, "Jill And Jack", Comedy, Portland Film Awards
Commercial Driver's License (CDL)
Class C Expires: December 2024 State: ME Endorsements: S (School bus) - P (Passenger vehicles)
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