Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Beach

Wellington,FL

Summary

At Eulen America, I excelled as a Wheelchair Agent, expertly navigating airport complexities to transport special needs passengers, significantly enhancing their comfort and safety. Demonstrating top-notch teamwork and disability awareness, I streamlined check-in processes and contributed to training new agents, ensuring high standards of professionalism and courtesy across operations.

Overview

8
8
years of professional experience

Work History

Wheelchair Agent

Eulen America
05.2019 - Current
  • Assisted special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Located and read airport monitors to determine arrival and departure information.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.

Phone Representative

Express Autoworks
06.2017 - 12.2017
  • Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
  • Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Field Canvasser

Stringer, Iscoe & Greene
06.2016 - 08.2016
  • Exceeded campaign goals by staying informed on current events, policy proposals, and potential talking points to engage voters effectively.
  • Boosted donation amounts through persuasive communication skills and genuine passion for the cause.
  • Refined interpersonal communication skills through countless conversations with diverse populations about sensitive political topics.
  • Supported campaign objectives by attending community events and promoting key messages to the public.

Education

Associate Of General Studies -

Palm Beach State College
Lake Worth, FL

Coastal Middle & Senior High School
Lake Park, FL
2012

Skills

  • Wheelchair Navigation
  • Disability Awareness
  • Safety awareness
  • Professionalism and Courtesy
  • Passenger Assistance
  • Teamwork and Collaboration
  • Time Management
  • Patience

Timeline

Wheelchair Agent

Eulen America
05.2019 - Current

Phone Representative

Express Autoworks
06.2017 - 12.2017

Field Canvasser

Stringer, Iscoe & Greene
06.2016 - 08.2016

Associate Of General Studies -

Palm Beach State College

Coastal Middle & Senior High School

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Stephen Beach