Stephen Bedford
Austin,TX
Summary
Detail-oriented professional with a versatile background in customer service and team leadership. Known for strong multitasking and organizational skills, contributing to improved operational strategies and enhanced customer loyalty.
Overview
10
10
years of professional experience
Work History
Service Advisor /Store Director /Lead Auto Technician
Brake Check
Austin, TX
05.2018 - 03.2024
- Provided exceptional customer service, addressing inquiries and concerns efficiently.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
- Managed service appointment scheduling, optimizing workflow and customer satisfaction.
- Maintained comprehensive knowledge of services, promoting upsell opportunities effectively.
- Trained new staff on company policies and customer interaction best practices.
- Led team meetings to discuss performance metrics and enhance operational strategies.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
Server / Bartender
Slick Willies Family Pool Hall
Austin, TX
02.2014 - 11.2017
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Accurately processed orders using point-of-sale system, ensuring prompt service delivery.
- Managed multiple tables efficiently, prioritizing tasks to meet varying customer needs.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Trained new servers on menu items, service protocols, and cash handling procedures.
- Resolved customer complaints swiftly, promoting positive dining experiences and repeat visits.
- Maintained cleanliness and organization of dining area, contributing to overall ambiance and hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Vista Ridge
Austin, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Complaint resolution
Timeline
Service Advisor /Store Director /Lead Auto Technician
Brake Check
05.2018 - 03.2024
Server / Bartender
Slick Willies Family Pool Hall
02.2014 - 11.2017
High School Diploma -
Vista Ridge