GLORIA ALVARENGA
Summary
Looking to secure a position as a Automotive Service Advisor, and growth, where skills related to both customer service and automotive knowledge will benefit customers and employer.
Overview
26
26
years of professional experience
Work History
AUTO SERVICE ADVISOR
NISSAN OF THE BRONX
The Bronx, NY
11.2024 - Current
AUTOMOTIVE SERVICE ADVISOR
SOUTH SHORE CHRYSLER JEEP DODGE RAM
Inwood, NY
07.2023 - 11.2024
AUTOMOTIVE SERVICE ADVISOR
NORTHBAY CADILLAC BUICK GMC
ROSLYN, NY
05.2019 - 07.2023
AUTOMOTIVE SERVICE ADVISOR /ASST MANAGER
EAST HILLS CHEVROLET
DOUGLASTON
06.2013 - 05.2019
Automotive Service Advisor
TEDDY NISSAN
BRONX, NY
08.2008 - 04.2013
AUTOMOTIVE SERVICE ADVISOR /WARRANTY CLAIMS
MILLENNIUM TOYOTA/HYUNDAI
HEMPSTEAD, NY
05.1999 - 10.2008
Education
ASSOCIATES DEGREE/ACCOUNTANT -
NYC ACADEMIC ESTATE/SALES
BACHELOR’S DEGREE IN ACADEMIC BUSINESS,BACHELOR’S IN PSYCHOLOGY ,ADMIN/ACCT/LITERATURE-MAINTAINED 3.64 GPA -
MOLLOY COLLEGE
H.S DIPLOMA/MAJORED IN GLOBAL STUDIES, BIOLOGY/SCIENCE & ART -
HEMP/BELLMORE HIGH SCHOOL
Skills
- Service Recommendations
- Customer Service
- Service Estimates
- Repairs Scheduling
- Cost Estimation
- Documentation and Reporting
- Clerical Support
- Customer Retention
- Price Quoting
- Computer Skills
- Customer Consulting
- Quality Inspection
- Multitasking and Organization
- Repair Quality Inspections
- Performance Goals
- Progress Reporting
- Team Collaboration
- Program Follow-Up and Assessment
- Records Oversight
- Reporting and Documentation
- Work Order Interpretation
- Listening Skills
- Sales Expertise
- Tech-Savvy
- Mechanical Aptitude
- Service Scheduling
- Handling Customer Complaints
- Product Training
- Workflow Management
- Technical Knowledge
- Records Maintenance
- Excellent Communication
- Process Improvements
- Service Order Flow
- Attention to Detail
- Warranty Claims Process Management
- Strong Work Ethic
- Complaint Resolution
- Records Management
References
AVAILABLE UPON REQUEST
Languages
Spanish, English
Professional
Accomplishments
Top Cadillac Advisor for 3 Years , Top Advisor for 2 Years Working For Chevrolet & Chrysler .
Timeline
AUTO SERVICE ADVISOR
NISSAN OF THE BRONX
11.2024 - Current
AUTOMOTIVE SERVICE ADVISOR
SOUTH SHORE CHRYSLER JEEP DODGE RAM
07.2023 - 11.2024
AUTOMOTIVE SERVICE ADVISOR
NORTHBAY CADILLAC BUICK GMC
05.2019 - 07.2023
AUTOMOTIVE SERVICE ADVISOR /ASST MANAGER
EAST HILLS CHEVROLET
06.2013 - 05.2019
Automotive Service Advisor
TEDDY NISSAN
08.2008 - 04.2013
AUTOMOTIVE SERVICE ADVISOR /WARRANTY CLAIMS
MILLENNIUM TOYOTA/HYUNDAI
05.1999 - 10.2008
ASSOCIATES DEGREE/ACCOUNTANT -
NYC ACADEMIC ESTATE/SALES
BACHELOR’S DEGREE IN ACADEMIC BUSINESS,BACHELOR’S IN PSYCHOLOGY ,ADMIN/ACCT/LITERATURE-MAINTAINED 3.64 GPA -
MOLLOY COLLEGE
H.S DIPLOMA/MAJORED IN GLOBAL STUDIES, BIOLOGY/SCIENCE & ART -
HEMP/BELLMORE HIGH SCHOOL
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