Stephen Berg
Fort Lauderdale,FL
Summary
Hardworking business development professional with proven success in developing strategic plans to market products and services for restoration companies. Skilled at building and maintaining customer relationships, fostering partnerships, and strengthening vendor connections. Exceptional sales, service, and business planning knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
SourceOne Property Restoration Group
Fort Lauderdale, Florida
12.2023 - Current
- Strong knowledge of water damage restoration techniques, including mitigation, drying, and remediation.
- Managing all aspects of water damage restoration projects, including planning, execution, and closing.
- Leading and coordinating restoration crews, scheduling work, and ensuring quality control.
- Inspecting damaged properties, creating scopes of work, and documenting the restoration process.
- Ability to assess damage, identify issues, and develop solutions.
- Ability to provide excellent customer service and address client concerns.
Business Development Associate
Restoration Pro’s
Fort Lauderdale, FL
08.2019 - 12.2023
- Specialize in delivering comprehensive restoration services for structures afflicted by water, fire, mold, and wind damage.
- Collaborate cross functionally within teams to deliver effectively and efficiently against projects to develop solutions & meet deadlines.
- Conducted meticulous inspections of completed restoration projects to verify the successful restoration of properties to their pre-loss conditions.
- Initiated proactive outreach to prospective customers through both telephone and email to generate leads and build business opportunities.
Public Adjuster Apprentice
United Claims Specialists
Miami, FL
05.2018 - 07.2019
- Conducted comprehensive property assessments to evaluate the extent of damage incurred to ensure accuracy of claims.
- Thoroughly documented and effectively communicated claim activity to clients, ensuring transparent and accurate reporting.
- Analyzed homeowners' policies to meticulously determine insurance coverage levels and restrictions.
- Employed a multifaceted approach, including cold calling, networking, marketing initiatives, and leveraging database leads, to diligently identify and cultivate promising business prospects.
Water & Mold Technician
Bullfrog Restoration
Fort Lauderdale, FL
01.2016 - 04.2018
- Performed comprehensive remediation procedures to effectively extract moisture from wet areas and eliminate mold, thereby restoring properties to their pre-loss conditions.
- Implemented meticulous cleaning protocols by employing appropriate chemical cleaners, ensuring thorough and effective sanitation.
- Efficiently oversaw water recovery and control services, adeptly detecting leaks and effectively tracing the origins of water damage-related issues.
- Addressed customers' emergency requirements promptly and effectively, providing swift resolution to water-related issues and mitigating resulting damages.
- Adhered to rigorous compliance with EPA and OSHA regulations to ensure the utmost safety of water sources and personnel involved in the restoration process.
Operations Manager
Access Wireless
Fort Lauderdale, FL
01.2012 - 12.2015
- Provided comprehensive support across all operational facets, encompassing inventory management, payroll administration, hiring and recruitment, training initiatives, as well as sales and merchandising activities.
- Developed and implemented a robust employee goal structure, fostering a results-driven environment and aligning individual objectives with organizational targets.
- Efficiently managed the ordering and coordination of all inbound shipments and inventory, ensuring seamless logistics operations and optimal inventory control.
- Facilitated monthly staff meetings to comprehensively evaluate sales goals, analyze industry trends, and provide ongoing training opportunities for team members.
Education
Bachelor of Arts - Business
Oakland University
Rochester, MI05.2005
Skills
- Project Management
- Business-To-Business Background
- Customer Relationship Management
- Training & Development
Certification
- WRT (Water Damage Restoration Technician)
- ASD (Applied Structural Drying)
- CCT (Carpet Cleaning Technician)
- Licensed FL. Mold Remediator MRSR 4096
- Licensed FL. Mold Assessor MRSR 3996
- Tactical Xactimate Training
- 40 HR HAZWOPER Training
Timeline
Operations Manager
SourceOne Property Restoration Group
12.2023 - Current
Business Development Associate
Restoration Pro’s
08.2019 - 12.2023
Public Adjuster Apprentice
United Claims Specialists
05.2018 - 07.2019
Water & Mold Technician
Bullfrog Restoration
01.2016 - 04.2018
Operations Manager
Access Wireless
01.2012 - 12.2015
Bachelor of Arts - Business
Oakland University
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