Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephen Boakye

WATERVLIET,NY

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts, and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Hardworking waiter with several years of experience and a solid background in the food service field. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

2
2
years of professional experience

Work History

Food Server

Market 32
Schenectady, NY
03.2023 - 01.2025
  • Assisted in opening and closing duties, such as cleaning and restocking.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Set up tables in between patrons to reduce wait times.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Presented menus and answered questions regarding items.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Participated in team meetings to discuss performance, sales targets, and strategies for improving service.
  • Brewed coffee and distributed to guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

UPLOADIND

UPS Warehouse
Latham, NY
08.2024 - 11.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Team Member

McDonald's
Schenectady, NY
08.2022 - 09.2023
  • Built and maintained working relationships with peers and upper management.
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Upheld high standards of productivity and quality in operations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with team members to maximize productivity and efficiency.
  • Organized client meetings to provide project updates.
  • Collaborated with team members to achieve daily goals.
  • Addressed customer needs, responding to specific requests.
  • Maintained positive working relationship with fellow staff and management.
  • Looked for ways to go above and beyond job requirements.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Education

High School Diploma -

SUNY SCHENECTADY COUNTY COMMUNITY COLLEGE
Schenectady, NY

Skills

  • Food handling
  • Food station setup
  • Buffet setup and takedown
  • Safe food handling
  • Cash handling
  • Order accuracy
  • Guest relations
  • Check payment processing
  • Food preparation
  • Quality control
  • Cleanliness standards
  • Relationship management
  • Menu design

References

References available upon request.

Timeline

UPLOADIND

UPS Warehouse
08.2024 - 11.2024

Food Server

Market 32
03.2023 - 01.2025

Team Member

McDonald's
08.2022 - 09.2023

High School Diploma -

SUNY SCHENECTADY COUNTY COMMUNITY COLLEGE
Stephen Boakye