Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Bolaji

Dallas,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates. Highly skilled in the field of inspection, testing, sorting, sampling, and weighing with substantial experience ensuring quality control and compliance with industry standards. Possess strong analytical abilities and adept at utilizing precision equipment to measure product specifications accurately. Proven track record in improving operational efficiency by identifying defects and implementing corrective actions to mitigate future occurrences. Demonstrated proficiency in maintaining accurate records and reports to support continuous improvement initiatives.

Overview

7
7
years of professional experience

Work History

General Manager

platinum staffing llc
York, PA
04.2021 - 07.2024
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Claims Adjuster

Farmers Insurance Agency
Dallas, TX
07.2019 - 02.2021
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Conducted thorough investigations of auto insurance claims, applying critical thinking and decision-making skills.
  • Investigated, evaluated, negotiated, and settled claims with a focus on providing remarkable service to customers.
  • Engaged in proactive communication with insured parties and third-party claimants to provide updates and gather necessary information.
  • Effectively managed work through task-driven queues, demonstrating the ability to multitask in a fast-paced call center environment.

Quality Control Inspector

Samsung Electronics
Coppell, TX
02.2017 - 06.2019
  • Participated in internal and external audits to ensure compliance with applicable regulations.
  • Developed corrective action plans based on findings from investigations and audits.
  • Ensured that all products met customer requirements prior to shipment.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.

Education

M.D. - General Medicine

Ternopil State Medical University
Ternopil State Ukraine
06-2014

Bachelor of Science - Cooperative And Business Management

Olabisi Onobanjo University
Ogun Sate Nigeria
06-2006

Skills

  • Branding
  • Service Quality Improvement
  • Schedule Management
  • Project Management
  • Contract Negotiations
  • Business Development
  • Property claims
  • Claims Processing
  • Claims Investigation
  • Visual inspections
  • Quality Control
  • Six Sigma principles
  • Defect Identification

Timeline

General Manager

platinum staffing llc
04.2021 - 07.2024

Claims Adjuster

Farmers Insurance Agency
07.2019 - 02.2021

Quality Control Inspector

Samsung Electronics
02.2017 - 06.2019

M.D. - General Medicine

Ternopil State Medical University

Bachelor of Science - Cooperative And Business Management

Olabisi Onobanjo University
Stephen Bolaji