STEPHEN LYALL BRADLEY
Reno,NV
Summary
Safety-focused operations professional with experience in ramp support, guest service, and pool maintenance. Works well in fast-paced environments by coordinating loading, communicating clearly with crews, and handling chemicals, records, and procedures with care to support smooth, reliable service.
Overview
11
11
years of professional experience
Work History
Service Greeter
MartinChevrolet GMC
Houston, Texas
05.2026 - Current
- Greeted Chevrolet GMC service guests in service drive
- Checked in customers and verified appointment details
- Directed guests to service advisors and waiting area
- Answered service phone calls and relayed customer messages
- Assisted with shuttle coordination and guest transportation needs
- Explained basic maintenance timing and service department procedures
- Scheduled appointments for customers based on availability of staff members and resources.
Ramp Lead
Alliance Ground International
Houston, Texas
10.2024 - 05.2026
- Led team in fast-paced gate area, ensuring safety of personnel and equipment around aircraft.
- Supported safe movement of people and equipment in gate area while leading team in fast-paced environment.
- Communicated with operations staff and other personnel to guide aircraft safely into gate positions and push aircraft out of gates.
- Maintained safe aircraft marshalling and pushback by communicating with operations staff and other personnel.
- Achieved fully loaded departures through close monitoring of aircraft loading, unloading, and load and balance sheets.
- Collaborated with team to share practical ideas for enhancing workflow efficiency. and solutions to improve team performance and results.
Floor Captain
Hobby Center for the Performing Arts
Houston, Texas
12.2018 - 01.2024
- Guided guests to their seats, ensuring safety and timely seating
- Collaborated with team of floor captains and ushers to enhance guest experience in fast-paced environment
- Applied knowledge of policies and procedures to maintain smooth operations in dynamic setting
Seasonal Water Quality maintenance technician
Cedar Point
Sandusky, Ohio
01.2023 - 10.2023
- Work with multiple chemicals to maintain and stabilize over 40 resort and water park pools and attractions
- Responded quickly and safely to minimize downtime for pools and attractions
- Maintained records and ensured facility upkeep to support multiple departments
Seasonal operations Associate
Cedar Point Amusement Park
Sandusky, Ohio
01.2016 - 10.2023
- Seasonal operations Associate for the 2016-2023 seasons
- Adapted to fast-paced environment while managing multiple aspects of role to provide optimal day experience for all guests.
- Assisted multiple operation departments to ensure smooth daily operations, contributing to overall team efficiency.
- Memorized and recalled extensive spiels and regulations to effectively train new employees, enhancing onboarding experience.
Disney College Program Internship
Walt Disney World
Orlando, Florida
06.2022 - 01.2023
- Thrived in fast-paced environment, managing multiple aspects of role to deliver exceptional, one-of-a-kind guest experiences
- Navigated sensitive topics and tense interactions with calm, respectful demeanor to maintain guest satisfaction
- Ensured safety of 36 guests over rough terrain while operating vehicle weighing over 10 tons
- Capable of memorizing and recalling long portions of scripts, regulations, and guidelines as well as being able to teach them to others
Quick Service Food & Beverage Specialist
Walt Disney World
Orlando, Florida
03.2017 - 03.2018
- Followed health and safety codes to help maintain safe food service for guests.
- Tracked product inventory from pickup through drop-off to support steady availability.
- Adjusted service approach for changing weather conditions to provide reliable guest service.
Education
Associate of Arts - Stage Management
Lone Star College
Houston, TX06-2022
Skills
- Aircraft loading oversight
- Load planning and weight balance
- Aircraft marshalling expertise
- Pushback coordination skills
- Ground operations management
- Flight turnaround efficiency
- Safety compliance
- Ramp safety awareness
- Operations communication
- Team leadership
- Team collaboration
- Crew coordination skills
- Fast-paced multitasking
- Adaptation to fast-paced environments
- Guest service excellence
- Policy knowledge and adherence
- Policy instruction
- Record maintenance
- Attention to detail focus
- Problem-solving skills
- Conflict resolution strategies
- Computer skills
- Computer literacy skills
- Written communication
- Calm under pressure
- Computer skills
- Calm under pressure
Personal Information
Title: Ramp Lead
LANGUAGES
English, Advanced
Accomplishments
- Pool Maintenance Efficiency
- Maintained chemical stability for 40+ pools at Cedar Point with zero downtime incidents.
- Airport Operations Leadership
- Led team at Alliance Ground International, ensuring 100% on-time departures for over 200 flights.
- Guest Service Excellence
- Achieved 98% guest satisfaction at Hobby Center, supporting flawless event experiences weekly.
- Safety Training Impact
- Trained 50+ team members on safety regulations at Disney, reducing incidents by 30%.
Timeline
Service Greeter
MartinChevrolet GMC
05.2026 - Current
Ramp Lead
Alliance Ground International
10.2024 - 05.2026
Seasonal Water Quality maintenance technician
Cedar Point
01.2023 - 10.2023
Disney College Program Internship
Walt Disney World
06.2022 - 01.2023
Floor Captain
Hobby Center for the Performing Arts
12.2018 - 01.2024
Quick Service Food & Beverage Specialist
Walt Disney World
03.2017 - 03.2018
Seasonal operations Associate
Cedar Point Amusement Park
01.2016 - 10.2023
Associate of Arts - Stage Management
Lone Star College