Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marlin Fagundez

Miami,FL

Summary

Personable and solution-oriented professional with experience in service and support. Specializes in effective communication, quick problem-solving, and accurate record-keeping. Excels in active listening, empathy, and patience to ensure customer satisfaction and resolve inquiries with professionalism and warmth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Greeter

Miami Heat - Kaseya Center
Miami, FL
10.2023 - Current
  • Greeted customers warmly and professionally upon arrival to the arena.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer their questions.

Patient Services Representative

Community Medical Group
Miami, FL
03.2023 - Current
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered incoming calls from patients and reaching out to them in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
  • Assisted in developing strategies for assessing effectiveness of outreach efforts.
  • Assisted with patient registration, insurance verification, and appointment scheduling.

Senior Coordinator

Baselang Inc
REMOTE
12.2019 - 10.2021
  • Developed and maintained relationships with customers, vendors, and other stakeholders to ensure successful project outcomes.
  • Organized team meetings to discuss strategies for meeting deadlines and resolving issues.
  • Performed regular audits of internal processes to ensure compliance with regulations.

Education

Some College (No Degree) - Modern Languages - Translation And Interpretation

Universidad Central De Venezuela
Caracas

Skills

  • Customer Service
  • Effective Communication
  • Multitasking
  • Teamwork and Collaboration

Certification

  • Microsoft Office Specialist

Languages

English
Full Professional
Spanish
Native/ Bilingual
French
Professional

Timeline

Service Greeter

Miami Heat - Kaseya Center
10.2023 - Current

Patient Services Representative

Community Medical Group
03.2023 - Current

Senior Coordinator

Baselang Inc
12.2019 - 10.2021

Some College (No Degree) - Modern Languages - Translation And Interpretation

Universidad Central De Venezuela

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Marlin Fagundez