Stephen Bridges
Spartanburg,SC
Summary
Proven ability to enhance customer satisfaction and loyalty through effective account management and relationship building.
Overview
8
8
years of professional experience
Work History
General Manager / Account Manager
Caliber Collision
Spartanburg, SC
11.2024 - Current
- Managed customer accounts to enhance satisfaction and foster loyalty.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Coordinated communication between teams to enhance collaboration and efficiency.
- Oversaw daily operations to ensure efficiency across all departments.
- Implemented cost-control measures to optimize budget management processes.
- Advised on strategic planning initiatives for future growth opportunities within the company.
- Coordinated repair estimates with clients and insurance companies to streamline claims process.
- Collaborated with technicians to prioritize service requests effectively.
General Manager
Piedmont Collision
Spartanburg, South Carolina
04.2023 - 11.2024
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw staff recruitment, training, and performance evaluations.
- Ensured compliance with safety regulations and company policies.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored monthly sales figures to identify trends and inform business strategies. to generate reports for business development planning.
Account Manager
Caliber Collision
Spartanburg, South Carolina
02.2018 - 04.2023
- Prepared detailed repair estimates based on industry standards.
- Collaborated with insurance adjusters to facilitate claim approvals.
- Reviewed final invoices for accuracy before final billing.
- Coordinated with technicians to ensure accurate parts ordering.
- Evaluated vehicle damage using computerized estimating systems.
- Attended training sessions related to auto collision repair techniques and estimatics.
Education
Associate of Arts - General Studies
Spartanburg Technical College
Spartanburg, SC05-2008
Skills
- Prioritizing client needs
- DISC training
- KPI focus
- Building rapport
- Producing consistent results
- Customer satisfaction
- Process improvement
- Budget management
- Performance evaluation
- Effective communication
- Relationship management
- Conflict resolution
- Interpersonal communication
Timeline
General Manager / Account Manager
Caliber Collision
11.2024 - Current
General Manager
Piedmont Collision
04.2023 - 11.2024
Account Manager
Caliber Collision
02.2018 - 04.2023
Associate of Arts - General Studies
Spartanburg Technical College