Stephen Brooks
Brockton,MA
Summary
Dynamic Account Manager with a proven track record at A.Duie Pyle LTL Inc., enhancing client satisfaction and fostering strong relationships. Expert in account management and customer service, I excel in teamwork and collaboration, significantly improving communication and compliance across teams. My approach has consistently resulted in continuous improvement and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
A.Duie Pyle LTL Inc.
07.2019 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed 4 diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Driver Trainer, Driver Manager
Legacy SCS
06.2013 - 07.2019
- Identified driver training needs to make recommendations to manager.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting cohesive team environment.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Conducted total of 150 miles of training with each driver.
Driver Trainer, Dispatcher
Associated Couriers Inc.
12.2004 - 06.2013
- Developed tailored training programs for 30 individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
Education
No Degree - Business Management
Chamberlyne Jr. College
Boston, MA06.1982
High School Diploma -
Quincy Vocational Technical High School
Quincy, MA05.1973
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Certification
Smith System Instructor
Experienced with Samsara and TMW
Experienced in Routing and scheduling with both TMW and Samsara along with vehicle tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
A.Duie Pyle LTL Inc.
07.2019 - 05.2024
Driver Trainer, Driver Manager
Legacy SCS
06.2013 - 07.2019
Driver Trainer, Dispatcher
Associated Couriers Inc.
12.2004 - 06.2013
No Degree - Business Management
Chamberlyne Jr. College
High School Diploma -
Quincy Vocational Technical High School
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