Stephen Cadieux
Chicago,IL
Summary
Experienced operations and strategy professional with a strong background in analytics and process optimization. Demonstrated ability to enhance operational efficiency and lead strategic initiatives through data-driven decision-making and cross-functional teamwork. Skilled in utilizing advanced technical tools to streamline processes, ensure quality controls, and improve customer satisfaction. Continuously seeks opportunities for growth and learning, with a keen interest in emerging technologies and innovation. Dedicated to delivering high-quality results and thriving in dynamic, fast-paced environments.
Overview
4
4
years of professional experience
Work History
Director of Operations
Energy Cx
07.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with the CTO to optimize Salesforce CRM; became a Salesforce Administrator to help manage the CRM
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines, contributing to a decrease in ticket turnaround times by about 1.5 days on average.
- Established a robust training framework for the Pricing team and established a company-wide course to educate employees on the deregulated energy industry
- Established a process with accounting and tech to manage, match, and reconcile commission payments from suppliers and payments to sales reps, greatly stabilizing the company’s future budgets.
Pricing Analyst
Energy Cx
09.2022 - 07.2023
- Delivered data-driven recommendations to sales teams, enhancing customer account management through deep market insights
- Conducted detailed analysis of customer usage data and supply rates, facilitating optimal pricing strategies
- Formulated annual energy budgets based on historical data in Excel, supporting accurate financial planning for customers
- Conducted comprehensive market research to secure favorable energy pricing, demonstrating a proactive approach to cost management
Quality Associate
Grifols Biomat USA
11.2021 - 07.2022
- Performed operational reviews ensuring compliance with federal and corporate regulations, achieving significant improvements in KPIs
- Developed an Excel-based tracker to monitor employee performance, contributing to a 4% increase in yield
- Successfully managed audit preparations, leading to perfect scores in two audits, showcasing meticulous attention to detail
- Participated in internal audits to identify areas for improvement and ensure adherence to established procedures.
Campaign Intern
Committee to Elect D’Andre Jones
08.2020 - 12.2020
- Executed targeted outreach programs and managed extensive voter databases, contributing to the campaign's success
- Led social media campaigns and fundraising initiatives, achieving the highest individual donations among alderman campaigns
- Fostered partnerships with local businesses and organizations to expand campaign visibility and support.
- Analyzed voter data to identify key demographics and optimize targeting strategies.
Education
Bachelor of arts - Political Science and International Studies, Italian
University of Arkasnas
12.2020
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvements
- Quality Assurance
- Pricing Strategies
- Skilled in Excel
- SQL knowledge
- Performance Analysis
Websites
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Director of Operations
Energy Cx
07.2023 - Current
Pricing Analyst
Energy Cx
09.2022 - 07.2023
Quality Associate
Grifols Biomat USA
11.2021 - 07.2022
Campaign Intern
Committee to Elect D’Andre Jones
08.2020 - 12.2020
Bachelor of arts - Political Science and International Studies, Italian
University of Arkasnas
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