Stephen C. Coggins
Winston-Salem,NC
Summary
Dynamic Claims Manager with extensive experience in optimizing claims processes and leading high-performing teams. Expertise in negotiation and customer service, consistently achieving favorable claim settlements while maintaining strong client relationships. Commitment to employee development fosters a culture of growth and success through targeted training and support. Known for exceptional communication and project management skills, adept at multitasking in fast-paced environments, and recognized for proactive problem-solving to enhance operational efficiency and drive team objectives.
Overview
11
11
years of professional experience
Work History
Litigation Manager
National General Insurance
12.2024 - Current
- Managed a team of 6 adjusters overseeing case assignments and performance evaluations
- Ensured effective communication was taken place between adjusters and insureds to ensure timely and accurate updated on the progress of cases
- Led litigation strategy development, ensuring alignment with corporate goals and risk management practices.
- Directed process improvement team for entire Mid-Atlantic division
Extended Handling Casualty Manager
National General Insurance
12.2024 - 12.2024
- Led a team of 6-9 injury adjusters on Attorney represented claims
- Evaluated the pure exposure value on claims and set appropriate reserves
- Provided continual training on injury tool Colossus
- Managed workload and pending ensuring all aspects of stipulated demands are met
Front Line Casualty Manager
National General Insurance
06.2023 - 12.2024
- Helped transition employees from Material Damage to Casualty including additional Casualty training
- Directed action plans for coverage and liability investigations involving serious injuries
- Evaluated and provided authority on injury claims for adjusters to negotiate injury claims
- Quarterly Audit Action Summary Team for Casualty for 2 years (2021-2022)
Material Damage Claims Manager
National General Insurance
03.2018 - 12.2019
- Trained and developed new employees on effective claims handling procedures
- Oversaw daily policy claims issues, while providing necessary support for complex claims issues
- Prepared monthly reports of all claims activities establishing performance plans
- Performed internal audits ensuring that quality standards were upheld
- Subject matter expert in Mid-Atlantic for the integration of Fault (liability assessment tool)
- Led and managed the training pod for new hires for the year of 2019
Claims Adjuster
National General Insurance
12.2014 - 03.2018
- Investigated and evaluated personal auto claims to determine applicable coverage and liability
- Acquired extensive knowledge regarding material misrepresentation
- Settled minor to complex auto bodily injury claims after monitoring ongoing medical treatment and diagnosis
- Worked directly with customers and guided them through the claims process and negotiated fair and equitable settlements
- Obtained outstanding accomplishments in claims handling metrics
- Mentored new hires, and assisted with Direct General integration process
Insurance Intern
HPB Insurance Group
05.2014 - 08.2014
- Obtained knowledge specifically about insurance policies in the various aspects of the insurance industry such as property, general liability, workers compensation and employee benefits
- Reviewed and addressed potential problems with insurance policy coverage’s
- Actively participated and helped lead weekly sales meetings regarding the agency’s sales initiatives
Education
Bachelor of Science - Business Administration
Appalachian State University
Boone, North Carolina12.2014
Skills
- Conflict resolution
- Settlement negotiation
- Mentoring and coaching
- Dispute resolution strategy
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Reliability
Core Qualifications
- Exceptional knowledge of claims processing including settlement of injury claims
- Solid ability to manage employees to achieve company objectives
- Ensuring employee retention by building strong relationships with direct reports
- Excellent organization and time management skills
Timeline
Litigation Manager
National General Insurance
12.2024 - Current
Extended Handling Casualty Manager
National General Insurance
12.2024 - 12.2024
Front Line Casualty Manager
National General Insurance
06.2023 - 12.2024
Material Damage Claims Manager
National General Insurance
03.2018 - 12.2019
Claims Adjuster
National General Insurance
12.2014 - 03.2018
Insurance Intern
HPB Insurance Group
05.2014 - 08.2014
Bachelor of Science - Business Administration
Appalachian State University