Stephen Clark Jr
Pittsburgh,PA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Manager
Aimed Human Services
Pittsburgh, PA
09.2021 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Engaged in professional development opportunities related to behavior management techniques.
- Coordinated meetings between families, outside agencies. related to the implementation of behavior intervention plans or other related matters.
- Implemented de-escalation techniques when needed to reduce stress levels.
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Monitored clients behavior and kept detailed logs of observations throughout the day.
- Performed crisis prevention and intervention duties as needed including physical restraint if necessary.
Program Manager
Aimed Human Services
Pittsburgh, PA
06.2018 - 09.2021
- Conducted intake assessments of potential participants and provided follow-up services as needed.
- Responded quickly and appropriately during times of conflict or distress within the home setting.
- Provided support to clients with daily living activities such as meal preparation, light housekeeping, and personal care.
- Developed and implemented home safety plans for clients.
- Participated in regular team meetings to discuss client progress towards goals.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Assisted in developing training materials for new hires involved in the program activities.
- Communicated effectively with family members regarding the care of their loved ones.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Supervisor
Aimed Human Services
Pittsburgh, PA
06.2015 - 06.2018
- Monitored staff performance and provided feedback, coaching and counseling to improve job performance.
- Evaluated employee performance through the review of work products, attendance records and customer feedback.
- Provided leadership support by motivating team members to achieve desired results while encouraging collaboration among departments.
- Established objectives for individual team members by setting expectations, providing guidance and monitoring progress towards goals.
- Resolved conflicts between personnel by listening to grievances, identifying causes of disputes and implementing corrective actions as necessary.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
High School Diploma -
Peabody High School
Pittsburgh, PA06-1984
Skills
- Staff Development
- Team Leadership
- Behavioral Management
- Crisis Assessment
- Client Confidentiality
- Reflective listening
- De-Escalation Techniques
Certification
- Certified Investigator
- Crisis Intervention: Staff Effectiveness Train the Trainer
- Community Participation Support for Direct Support Professionals
- Incident Management Bulletin: Responding to Incidents
- Adult and Child First Aid/CPR/AED-r.21
- Certification of Completion of Diabetic/Insulin Training
Timeline
Crisis Intervention Manager
Aimed Human Services
09.2021 - Current
Program Manager
Aimed Human Services
06.2018 - 09.2021
Supervisor
Aimed Human Services
06.2015 - 06.2018
High School Diploma -
Peabody High School
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