Stephen Cobb
Walton
Summary
Adept at installation and repair, I significantly enhanced customer satisfaction and operational efficiency at Arlinghaus Heating & A/c through expert troubleshooting and preventive maintenance. My leadership in the US Army honed my attention to detail and ability to work under minimal supervision, driving team success and achieving high customer service standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Technician
Arlinghaus Heating & A/c
02.2019 - 12.2024
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Boosted online presence, managing social media accounts and creating engaging content.
- Strengthened community ties, partnering with local businesses for tech workshops.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Squad Leades
US Army
05.2005 - 05.2012
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
- Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
Install Appritice
Greater Comfort Heating & Air Conditioning
01.2018 - 01.2019
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Conducted thorough post-installation inspections to ensure optimal functionality of installed components and systems.
- Maintained a safe working environment by consistently implementing safety protocols during installations.
Education
Hvac - Hvac
Interactive College Technology
Newport, KY05.2019
General - General Studies
Simon Kenton
Independence, KY05.2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- Troubleshooting skills
- Equipment troubleshooting
Certification
Epa journeyman army have many medals. For achievements while I was serving.
Hvac certificate
Epa journeyman
Timeline
Service Technician
Arlinghaus Heating & A/c
02.2019 - 12.2024
Install Appritice
Greater Comfort Heating & Air Conditioning
01.2018 - 01.2019
Squad Leades
US Army
05.2005 - 05.2012
Epa journeyman army have many medals. For achievements while I was serving.
Hvac - Hvac
Interactive College Technology
General - General Studies
Simon Kenton
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