Stephen Copeland
Gold Canyon,AZ
Summary
Experienced with small business management, focusing on operational efficiency and customer satisfaction. Utilizes strategic planning and resource management to ensure business growth and sustainability.
Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Hitching Post Saloon
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Owner/Operator Snowflake Transportation
Snowflake Transportation
02.2020 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Professional Golf Caddie
Glendwild Golf Club
05.2016 - 05.2020
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving game play.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Taught players and team members about game and performance strategies.
- Delivered exceptional customer service experiences to members and guests while navigating diverse personalities on the course.
- Supported golfer mental preparedness by offering emotional support and encouragement during high-pressure situations.
- Maximized player confidence with comprehensive knowledge of local rules, regulations, and etiquette enforcement.
Professional Golf Caddie
Whisper Rock Golf Club/Scottsdale National
05.2014 - 05.2016
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Delivered exceptional customer service experiences to members and guests while navigating diverse personalities on the course.
- Supported golfer mental preparedness by offering emotional support and encouragement during high-pressure situations.
- Maximized player confidence with comprehensive knowledge of local rules, regulations, and etiquette enforcement.
Operations Manager
Living Spaces
05.2012 - 05.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Sales Manager
Sunglass Hut
05.2012 - 05.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
High School Diploma -
Home School
Gold Canyon, AZ05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Sales expertise
- Guest engagement
- Professional appearance
- Hospitality service expertise
Timeline
Server/Bartender
Hitching Post Saloon
01.2025 - Current
Owner/Operator Snowflake Transportation
Snowflake Transportation
02.2020 - 01.2025
Professional Golf Caddie
Glendwild Golf Club
05.2016 - 05.2020
Professional Golf Caddie
Whisper Rock Golf Club/Scottsdale National
05.2014 - 05.2016
Operations Manager
Living Spaces
05.2012 - 05.2014
Sales Manager
Sunglass Hut
05.2012 - 05.2014
High School Diploma -
Home School
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