Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Corum

Phoenix,AZ

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

35
35
years of professional experience

Work History

Service Technician

DOC Services
07.2023 - 01.2024
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Sub Contractor/Service Technician

Broadway Equipment
05.2008 - 11.2022
  • Streamlined invoicing process for faster payment and better cash flow management.
  • Negotiated favorable contract terms with suppliers, reducing material costs without compromising quality.
  • Established a solid reputation within the local construction industry as a reliable sub-contractor who consistently delivers high-quality workmanship.
  • Maintained equipment and company vehicles by performing regularly scheduled maintenance and repairs.

Laborer/Quality Engineer

AMSTED Industries Incorporated
10.2004 - 05.2008
  • Reduced production defects by conducting thorough root cause analyses and initiating corrective actions.
  • Coordinated with quality control staff to complete inspections.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Led failure analysis investigations on defective units, identifying root causes and implementing solutions that enhanced overall product performance.

Service Specialist

Benson Radiator Service
09.1988 - 10.2004
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

Education

GED -

Paradise Valley High School
Phoenix, AZ
1982

Skills

  • Work Documentation
  • Technical Support
  • Customer Service
  • Preventive Maintenance
  • Hand Tool Expertise
  • Car wash Equipment Expertise, have installed for Larry H miller, Autonation, Bill luke, and Earnhardt auto centers and many more Have repaired floor scrubbers and Big Joe lifts, and shopping carts and commercial pan washers

Timeline

Service Technician

DOC Services
07.2023 - 01.2024

Sub Contractor/Service Technician

Broadway Equipment
05.2008 - 11.2022

Laborer/Quality Engineer

AMSTED Industries Incorporated
10.2004 - 05.2008

Service Specialist

Benson Radiator Service
09.1988 - 10.2004

GED -

Paradise Valley High School

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Stephen Corum