Stephen C. Plock
Ashburn,USA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Project Manager
Worldwide Mission Critical
Ashburn, VA
01.2025 - Current
- Conducted QA/QC and third party risk evaluations for GC/vendor oversight, ensuring compliance and mitigating potential risks.
- Administered engineering operations excellence and authored maturity program to enhance operational standards.
- Developed site rules and standard operating procedures to ensure compliance with safety regulations and align with regulatory requirements, including DEQ/EPA.
- Third party witness testing and MOP creation IST / Commissioning evolutions
Engineering Chief of Staff
Digital Realty
Ashburn, VA
01.2019 - 01.2025
- Drive Tier I, II, III, IV global data center operations critical recovery policy / standards, safeguarding critical site / client infrastructure with zero tolerance for client downtime; realized company stretch goals.
- Execute Tier I-IV incident safety management and recovery operations, minimizing mean time to recovery (MTTR) while protecting SLA performance.
- Direct high-velocity vendor-led infrastructure projects, ensuring seamless execution successfully, ahead of schedule within mission-critical data center environments
- Architect and deliver the advanced engineer / manager training and mentoring programs, ensuring technical / behavioral mastery across all large-scale engineering teams.
- Chair the global steering committee, delivering equitable, high-impact industry best practices technical training and standardization across all campus / area engineering teams.
- Design, administer, support and enforce comprehensive drill programs, preparing engineers to exceed performance standards in high-pressure scenarios.
- Own global MOP/SOP governance, driving consistent operational excellence across diverse sites.
- Govern Change Control strategy, proactively mitigating risk in live critical environments.
- Lead Fire Life Safety compliance and modernization to protect life, property, and operational integrity.
- Collaborate with executive leadership on resilience, capacity planning, and business continuity strategies.
- Champion global talent acquisition, building and retaining world-class engineering teams.
- Hiring Manager
- Campus Fire Life Safety Manager
- Campus Engineer Development, Qualification, and Advancement Author
- Facility Operations Center Oversight
- Vendor and Construction Quality Assurance
- Achieved certification from DEQ, EPA, FEMA, and DOT, demonstrating compliance with environmental and safety regulations.
- HVAC 608/609 Licensed Trainer / Proxy to EPA
Data Center Engineer IV
Amazon Data Centers
Ashburn, VA
01.2014 - 01.2019
- Global Training SME Team Lead (APAC)
- Ensured continuous hyperscale data center operations
- Led large high-risk in-house maintenance teams, achieving five 9's uptime.
- Managed global facilities operations center
- Enhanced infrastructure performance through strategic adjustments to trend data and recommendations for PUE, airflow, and thermal management.
- Oversaw large vendor construction teams, ensuring adherence to safety and regulatory compliance frameworks.
Regional Mobile Fleet / Buildings Support & Safety Lead
Frito-Lay PepsiCo
Southwest Florida
01.2011 - 01.2014
- Directed regional multi-site critical support operations, protecting business continuity with proactive risk mitigation.
- Ensured compliance with DOT safety regulations and corporate EOP, SOP, MOP SLAs to uphold workplace safety standards.
- Obtained DOT commercial inspection certifications to ensure adherence to industry standards and enhance regulatory compliance.
- Achieved a 34% overall reduction in downtime through operational redesign and workforce upskilling.
- Ensured adherence to local, state, and federal environmental compliance requirements.
Education
High School Diploma -
Matawan Regional
Matawan NJAssociate of Arts - Diesel / Mechanical Power Generation
Monmouth County Voc Technical
Matawan, NJBachelor of Science - Scotish Rite 32deg
Keyport F&AM
Keyport, NJSkills
- Data center management
- Project engineering
- Infrastructure management
- System reliability engineering
- Compliance governance
- Root cause analysis
- Crisis management planning
- Operational change leadership
- Process standardization
- Critical event lifecycle
- BMS performance optimization
- Team performance management
- Talent retention strategies
- Inclusive team culture
- Readiness analysis
Certification
- FEMA Certified Incident Commander, Incident Recovery, & Active Shooter Response
- NFPA | OSHA | Energy University
- HVAC Universal Certification
- EPA 608/609 Refrigerant Trainer
- Thermo-King / Carrier Transport Refrigeration Certified
- Diesel Engine A+ Certified (CAT factory cert, Cummins factory cert, Volvo, IH)
- LOTO Train the Trainer Certified
- Critical Switching Certified
- FLS Pre-Action Certified
- Six Sigma Foundations | Linux Data & Analytics
- Over 200 individual Data Center Critical Support and Recovery Certifications
Additional Leadership Highlights
- Engineered and deployed (on-site) global event mitigation training platforms USA / APAC, evaluating then establishing industry best known practices policy for SLA/MSA operational excellence.
- Identifying areas of opportunity within data center safety standards and strengthening confidence with hands on leadership oversight and guidance.
- Led complex, large scale global recovery operations, restoring full functionality in high-impact critical environments.
- Elevated technical / behavioral awareness through transformative mentorship conditioning, strategic growth frameworks, and (DEI) leadership guidance.
Additional Technical Behavioral Expertise
- AWS ScienceLogic EM7
- Schneider StruxureWare
- Siemens
- BMS/EPMS
- ARCTOS
- Remedy
- SIM Ticketing-CMMS
- SECURITY interaction
- UPS Systems
- Diesel Generators
- Mechanical Systems
- Electrical Infrastructure
- Mechanical / Evaporative Cooling
- Fire Detection / Suppression
- Alarm Severity Levels
- MGR Escalation Policy Communication
- Protocol Scripts
- Site Critical Recovery Templates / HR - Company Policy / Recruiting
- Engineer Development and Advancement Review Templates
- Team building
- Client / Customer Success Liaison
- Global Command Center SLA's
Timeline
Senior Project Manager
Worldwide Mission Critical
01.2025 - Current
Engineering Chief of Staff
Digital Realty
01.2019 - 01.2025
Data Center Engineer IV
Amazon Data Centers
01.2014 - 01.2019
Regional Mobile Fleet / Buildings Support & Safety Lead
Frito-Lay PepsiCo
01.2011 - 01.2014
High School Diploma -
Matawan Regional
Associate of Arts - Diesel / Mechanical Power Generation
Monmouth County Voc Technical
Bachelor of Science - Scotish Rite 32deg
Keyport F&AM