Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Cristantiello

Yonkers,NY

Summary

Dynamic leader with a proven track record at Giannas Family Deli, excelling in operations management and staff training. Mastered customer satisfaction and business growth strategies, enhancing revenue by targeting new markets. Skilled in documentation and reporting, combined with a talent for fostering high-performing teams. Achieved significant improvements in business performance through strategic planning and exceptional service delivery.

Overview

13
13
years of professional experience

Work History

Deli Owner/Operator

Giannas Family Deli
06.2019 - Current
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Warehouse Worker

Otto Brehm
09.2014 - 10.2018
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Consistently lifted materials weighing as much 100 pounds.

Valet

Empire City Casino
10.2011 - 10.2014
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.

Education

High School Diploma -

Sacred Heart High School
Yonkers, NY
06-2010

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development

Timeline

Deli Owner/Operator

Giannas Family Deli
06.2019 - Current

Warehouse Worker

Otto Brehm
09.2014 - 10.2018

Valet

Empire City Casino
10.2011 - 10.2014

High School Diploma -

Sacred Heart High School

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Stephen Cristantiello