Richard Critchley
Rochester,NY
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
4
4
years of professional experience
Work History
Owner-Operator Rich’s Neighborhood Deli
Self
Rochester, NY
01.2011 - 01.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Education
Charlotte High School, Charlotte, NY
Rochester, NYSkills
- Cold Calling
- Office Cleaning
- Customer Needs Assessments
- Customer Inquiries
- Home Inspections
- Corrective Actions
- Chemical Storage
- Customer Safety
- Pesticide Safety
- Reading Comprehension
- Pest Removal
- Basic Mathematical Skill
- Chemical Applications
- Safety Protocols
- Customer Satisfaction
- Pest Inspections
- Client Support
- Chemical Mixing
- Repair Work
- Pest Control Treatments
- Natural Pesticides
- Equipment Inspection
- Warehouse Operations
- Basic Math
- Treatment Requirement Determination
- Minor Repairs
- Product Knowledge
- Procedure Maintenance
- Rodent Exclusion
- OSHA Regulations
- Equipment Cleaning and Maintenance
- Handling Materials
- Production Work
- Testing Methods
- Maintenance Schedules
- Site Evaluations
- Cost Estimates
- Operations Management
- Creative Solutions
- Routine Maintenance
- Vendor Contracts
- Efficient Service
- Administrative Support
- Consultative Sales Approach
- Pest Management Techniques
- Customer Contact
- Project Requirements
- Visual Merchandising
- Hazardous Material Handling
- Property Walks
- Site Inspection
- Calculations and Specifications
- Work Orders
- Sales Presentation
- Onsite Visits
- Productivity Standards
- Chemical Equipment Operation
- Quality Standards
- Providing Warranties
- Customer Accounts Management
- Maintenance Requirements
- Treatment Planning and Execution
- Extermination
- Active Listening
Timeline
Owner-Operator Rich’s Neighborhood Deli
Self
01.2011 - 01.2015
Charlotte High School, Charlotte, NY
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