Stephen Danner
Palm Coast,FL
Summary
Seasoned Operations Manager and talented leader with 35 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Bristol Environmental, Inc.
Baltimore, MD
09.1995 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.1982
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Customer Relations
- Relationship Building
- Verbal and written communication
- Labor Cost Controls
- Deadline-oriented
- Vendor Negotiations
- Proficient in [Software]
Accomplishments
Operational Effectiveness: Successfully led our team as part of the US Capitol Dome Restoration project in Washington, DC which required 24 / 7 / 365 operations for over 100 employees for a period of three (3) years.
Safety: Achieved zero recordable injuries in operations from January 2014 through March 2024.Business Development: -
Business Development: Spearheaded the startup and operational success of a $50 million roofing company which specializes in military and governmental facilities.
Marketing - Implemented marketing strategies and procedures which resulted in > 40% growth of customer base.
Certification
Hazardous Waste Operations and Emergency Response (HAZWOPER)
40 Hour EM-385-1-1 Training / Certification
10 & 30 OSHA Training
Confined Spaces & Permit Required Confined Spaces (GI)
GHS And OSHA Hazardous Communication
Bloodborne Pathogens (GI)
DOT HazMat General Awareness Training
Asbestos Abatement Building Inspector Licensed
Asbestos Project Designer Licensed
IICRC Crime Scene Technician
IICRC Water Damage Restoration
IICRC Mold Remediation Specialist
IICRC Building Moisture Inspection
FAA Part 107 Licensed Drone Pilot
FAA Part 107 Licensed Drone Pilot which has been useful for roof damage inspection and site surveys.
Timeline
General Manager
Bristol Environmental, Inc.
09.1995 - Current
High School Diploma -
Old Mill High School