Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
STEPHEN DELAIRE

STEPHEN DELAIRE

Southwick,US

Summary

Because of friendliness, prompt service, and customer satisfaction I believe I can transfer my skill sets over to any work opportunity

Overview

9
9
years of professional experience

Work History

Behavioral Health Technician

Autism Learning Partners
09.2023 - Current
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Taught clients how to complete basic household chores and prepare food.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Used Software to document patient information, progress notes, and treatment plans.
  • Learned specialized behavior approaches to implement behavioral strategies.

Waiter

99 Restaurants
07.2021 - Current
  • Assisted guests by guiding them through the dining rooms and handing out menus, checking coats, and retrieving high chairs and booster seats
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses
  • Achieved customer satisfaction and reoccurring customers due to fast, friendly service
  • I'm in charge of providing quick and efficient food service while serving, clearing, and cleaning tables in a fast-paced environment
  • Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales
  • Vacuumed the carpets and swept the floors to get rid of the debris
  • Maintained accuracy while processing payments up to $[Amount], giving change, and printing receipts
  • Took orders from customers and clarified any questions or special items to ensure accuracy
  • Checked on all tables to refill drinks and respond to requests at appropriate intervals
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Increased beverage sales by recommending appropriate food and beverage pairings for various customer preferences.

Waiter

99 Restaurants
11.2015 - 07.2021

Education

Some college (No degree) -

Mount Wachusett Community College
Gardner, MA

High School -

Waltham High School
Waltham, MA

Skills

  • Customer service
  • Order accuracy
  • Accurate money handling
  • Upselling techniques
  • Menu presentation

Timeline

Behavioral Health Technician

Autism Learning Partners
09.2023 - Current

Waiter

99 Restaurants
07.2021 - Current

Waiter

99 Restaurants
11.2015 - 07.2021

Some college (No degree) -

Mount Wachusett Community College

High School -

Waltham High School

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STEPHEN DELAIRE