Stephen Dermer
Santa Cruz,CA
Summary
Results-oriented, strategic sales professional with 14 years in the Property Management industry. Articulate and driven to succeed. Strategic planning and client relationship management expert.
Overview
21
21
years of professional experience
Work History
USPS Postal Carrier
United States Post Office
Santa Cruz, CA
11.2024 - Current
- Followed safety protocols while delivering packages in high traffic areas.
- Ensured that all packages were correctly labeled according to USPS regulations prior to delivery.
- Delivered various types of mail on routes according to strict timelines.
Agriculture Biologist Aide
County Of Santa Cruz
Santa Cruz, CA
05.2019 - 10.2024
- Monitored multiple databases to keep track of all previous locations target pest was identified.
- Stored specimens and laboratory equipment in specific locations under correct conditions.
- Utilized Geographic Information Systems technology for mapping out animal distribution ranges and habitat use areas.
- Prepared detailed reports summarizing findings from field and laboratory studies.
- Identified potential threats to biodiversity within a given ecosystem.
- Collected specimens, handled testing and analyzed results.
Resident Property Manager
Outlook Garden Apartments
Santa Cruz, CA
02.2004 - 05.2018
- Prepared detailed budgets and reports on financial conditions of apartment property for J&S Investments.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Ensured timely production of annual rent, operating expense and real estate tax adjustments.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and implemented strategic plan for property management.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Education
License ID 2178179
California Department of Real Estate
10.2021
Associate of Arts - Communication Studies
Cabrillo College
Aptos, CA06.2010
Skills
- Knowledge of leasing and market conditions
- Service prioritization
- Verbal communication
- Customer service excellence
- Trend tracking
- Communications
- Employee supervision
- Revenue generation
Timeline
USPS Postal Carrier
United States Post Office
11.2024 - Current
Agriculture Biologist Aide
County Of Santa Cruz
05.2019 - 10.2024
Resident Property Manager
Outlook Garden Apartments
02.2004 - 05.2018
License ID 2178179
California Department of Real Estate
Associate of Arts - Communication Studies
Cabrillo College
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