Stephen Diaz
Melbourne,FL
Summary
Client-focused professional with a background in sales and hands-on experience installing office printers, seeking to transition into a help desk technician role. Skilled in troubleshooting hardware and understanding customer needs to deliver tailored solutions. Combines strong communication and problem-solving abilities with technical ability to assist users effectively. Proven track record in troubleshooting, building rapport, resolving issues promptly, and adapt to new technologies, ensuring user experiences and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Acquisitions Associate
Concord House Buy
05.2020 - Current
- Delivered outstanding customer service by building trust with homeowners, addressing concerns, and providing tailored solutions throughout the acquisition process, managing 12 new prospects per week and 30 calls per day.
- Maintained detailed records of over 2,000 homeowner interactions and transaction progress in a CRM system.
- Leveraged technical proficiency with property valuation tools and data platforms to evaluate investment opportunities.
- Coordinated with title companies and to escalate and resolve advanced issues, ensuring smooth transactions and customer satisfaction.
Printer Installer
Atlantic Business Systems
05.2017 - 06.2020
- Delivered and installed an average of 10 to 20 new office printers per week, ensuring seamless integration with existing networks and systems.
- Provided first-level support to users, diagnosing and resolving technical issues related to printer hardware, software, and connectivity.
- Documented installation processes, created user guides, and tracked recurring issues to enhance efficiency and support.
- Collaborated with IT teams and vendors to escalate complex issues, minimizing downtime and improving user satisfaction.
Education
Associate of Science - Information Technology
Keiser University
Melbourne, FL06-2014
Skills
Technical Skills:
Windows 10, iOS, Mac Os, Android, Active Directory, Microsoft Office, Trouble shooting
Soft Skills:
Sales, Effective Communication, Problem Solving, Conflict Resolution
Certification
Comptia A+ (In progress)
Languages
Spanish
Professional Working
Timeline
Acquisitions Associate
Concord House Buy
05.2020 - Current
Printer Installer
Atlantic Business Systems
05.2017 - 06.2020
Comptia A+ (In progress)
Associate of Science - Information Technology
Keiser University
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