Stephen Dudley Jr
New Prague ,Mn
Summary
Goal-oriented manager with distinguished experience restaurant and retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
33
33
years of professional experience
Work History
TCGM
Pilot Flying J Travel Center
Northfield, MN
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Division Manager
Waffle House
Savannah, GA
04.2013 - 04.2023
- Set and oversaw division budgets in excess of $1.5 million per year.
- Controlled costs to include food and operating by streamlining operations and reducing waste.
- Met divisional objectives by recruiting and qualifying hourly and Management candidates
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving customers and work of personnel under supervision.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Manager
SYSCO Food Services
Jacksonville Florida
01.2006 - 02.2012
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team, stepping in to support employees and deliver smooth sales processes for clients.
Partnership Manager
Weepub
Brunswick, GA
02.2003 - 01.2006
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
Signals Intelligence Analyst / Interrogation Tacti
US Marines Corps
Marine Corps Base Camp Lejeune, NC
09.1991 - 09.1999
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Supervised more than $1 million in high-value equipment, maintaining zero loss record over 5 years .
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Education
High School Diploma -
Port St. Lucie High School
Port Saint Lucie, FL09.1991
Skills
- Profit and Loss Statements
- Financial Administration
- Sales and Marketing Expertise
- Sales Leadership
- Inventory Control
- Critical Thinking
- Providing Feedback
- Staff Motivation
- Guest Relations
- Team Recruiting and Onboarding
Timeline
TCGM
Pilot Flying J Travel Center
04.2023 - Current
Division Manager
Waffle House
04.2013 - 04.2023
Sales Manager
SYSCO Food Services
01.2006 - 02.2012
Partnership Manager
Weepub
02.2003 - 01.2006
Signals Intelligence Analyst / Interrogation Tacti
US Marines Corps
09.1991 - 09.1999
High School Diploma -
Port St. Lucie High School