Stephen Dugan
Latham,NY
Summary
Dynamic Sales Training Manager with a proven track record at Real Media Solutions, Inc., enhancing sales team performance and exceeding targets through strategic sales process optimization and effective coaching. Skilled in decision-making and sales strategy development, achieving significant revenue growth and customer satisfaction. Demonstrates exceptional management support and direct sales acumen.
Overview
28
28
years of professional experience
Work History
Sales Training Manager
Real Media Solutions, Inc.
04.2007 - Current
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Facilitated regular meetings with sales representatives to review performance metrics and provide coaching on best practices for success in the field.
- Improved revenue generation of new hires by implementing new, improved onboarding process.
- Introduced role-play exercises simulating real-world customer interactions during trainings; improving practical application abilities among participants.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
Sales Specialist
LGS Promotional Services
02.1996 - 03.2007
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
High School Diploma -
Lansingburgh High School
Troy, NYSkills
- Sales process optimization
- Sales strategy development
- Management Support
- New Hire Onboarding
- Sales Coaching
- Decision-Making
- Inventory Management
- Direct Sales
- Sales process
Timeline
Sales Training Manager
Real Media Solutions, Inc.
04.2007 - Current
Sales Specialist
LGS Promotional Services
02.1996 - 03.2007
High School Diploma -
Lansingburgh High School