S. Seth Dusseau

Understanding of and the ability to interpret auto, motorcycle, RV/travel trailer, snowmobile and watercraft policies including applicable endorsements to resolve issues.

One of the team leaders in PD knowledge across all lines of insured products, productivity and customer service since joining company.

Write and review damage estimates including more complex specialty losses. 

Knowledge to answer most physical damage questions and ability to research more complex issues.

Actively manage individual claim inventory working towards meeting cycle-time goals for closing files. 

Interprets and determines state-specific differences in policies and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.

• Hired, trained, coached and mentored staff to in areas of customer service, estimate writing, parts, detail, paint and auto repair.
• Top 10 in country in gross profit in my first year exceeding budgets by more than $200k.
• Added Direct Repair Partnerships with American Family Insurance, GEICO, Liberty Mutual while becoming the number one shop in the area for Progressive Insurance.
• ICAR Gold certified shop with more than 10 personally completed courses in estimatics, paint, body repair and advance materials and electronics.

• Three years spent as senior special lines field adjuster including watercraft, motorcyle, recreational vehicle and commerical lines.
• Member of the CAT team handling hail and flood in the Midwest states.
• Supervisor for over six years managing file owners, field appraisers, service center representatives.
• On-boarding property damage trainer overseeing a two-week training class for 3-5 adjusters.
• managed the repair production flow of over 200 vehicles monthly among nine DRP shops including repair assignment, quality control and estimate accuracy.
• Direct managed 4-6 senior PD adjusters including performance management, yearly evaluations, quality assurance audits and training.
• Member of the Insurance Arbitration Board