Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
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Stephen Edwards

Customer Service
Statesville,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

NexRep
05.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Remote

Customer Resolution Specialist

Amazon
03.2023 - 04.2024
  • Conducted comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.
  • Assisted in the development of training materials focused on improving the skills of other Customer Resolution Specialists within the organization.
  • Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
  • Mentored new hires on best practices in customer resolution techniques, contributing to the overall success of the team.

Surgical Technologist 4N1X1

United States Air Force
02.2019 - 01.2023
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.

Education

High School Diploma -

Manchester High
07.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Recommendations

  • Available upon request.

Timeline

Customer Service Representative

NexRep
05.2024 - 05.2025

Customer Resolution Specialist

Amazon
03.2023 - 04.2024

Surgical Technologist 4N1X1

United States Air Force
02.2019 - 01.2023

High School Diploma -

Manchester High

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Stephen EdwardsCustomer Service