Stephen Ello
Oyster Bay,NY
Summary
Results-driven Hospitality Manager with a proven track record of successfully leading and transforming operations in the service industry. Experienced in managing diverse teams, maintaining high facility standards, and driving financial success. Skilled at creating a culture of service, and staff development that exceeds guest expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Shed Restaurant And Bar
09.2023 - Current
- Motivated and trained employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained business inventory with minimal losses by enforcing strong monitoring and management structures.
- Supported strong communication between FOH and BOH, maximizing efficiency and guest satisfaction.
Cafe Manager
Lifetime
09.2022 - 09.2023
- Managed both front and back of house operations, oversaw menu execution, inventory management, and payroll
- Maintained Profit and Loss statements, budgets, and cost controls related to food, beverage, and labor goals.
- Successfully managed and cultivated a high-performing team by providing training, modeling best practices, and offering continuous development opportunities. Implemented performance assessments to drive team growth and excellence.
- Prioritized safety, cleanliness, and security standards in alignment with corporate guidelines. Conducted regular inspections while ensuring a safe and welcoming environment for guests and staff.
Operations Manager
Lifetime
03.2022 - 09.2022
- Ensured cleanliness, tidiness, and welcoming atmosphere within locker rooms, fitness floors, and common areas, maintaining a consistent high standard for guest satisfaction
- Successfully coached, scheduled, and managed a team of up to 30 members, fostering a productive and collaborative work environment
- Demonstrated financial acumen by maintaining monthly, quarterly, and annual department budgets, while consistently delivering accurate financial reports to the General Manager
Facility Technician
Lifetime
04.2021 - 03.2022
- Ensured the safety of fitness floor equipment by performing regular inspections and maintenance, contributing to a secure and reliable environment for members and guests.
- Handled multiple facility tasks, including electrical maintenance, audio/video system upkeep, basic plumbing, and general building maintenance, contributing to overall operational efficiency and guest satisfaction.
- Implemented maintenance strategies to minimize downtime and equipment failures, improving fitness facility operations.
- Updated purchase orders, ordered parts for repairs, and created realistic timeframes for part delivery. Revamped inventory management for enhanced cost control and additional resource allocation.
Assistant Aquatics Director
Lifetime
04.2019 - 09.2021
- Played a crucial role in casting, training, and developing the Aquatics Team Members, fostering a skilled and motivated workforce dedicated to providing exceptional service
- Identified areas for process improvement within the Aquatics department, implementing strategies and initiatives to enhance efficiency and service quality, ultimately contributing to the achievement of department goals
- Contributed to the financial success of the Aquatics business by actively participating in managing financials to meet or exceed department goals. Assisted in budget planning and resource allocation
Education
MBA - Management
Molloy College
Rockville Centre, NY12.2019
Bachelor of Science - Political Science And Government
Molloy College
Rockville Centre, NY05.2017
Accomplishments
- Increased CMR to return to a profitable business within Lifetime
- Created new SOP's to increase member experience, leading to a 65% increase in revenue YOY
- Revamped all ordering procedures, decreasing COGS by 52% YOY
- Increased customer satisfaction scores by more than 70% YOY
Certification
ServSafe - Food Manager
Languages
English
Spanish
Timeline
Assistant General Manager
The Shed Restaurant And Bar
09.2023 - Current
Cafe Manager
Lifetime
09.2022 - 09.2023
Operations Manager
Lifetime
03.2022 - 09.2022
Facility Technician
Lifetime
04.2021 - 03.2022
Assistant Aquatics Director
Lifetime
04.2019 - 09.2021
MBA - Management
Molloy College
Bachelor of Science - Political Science And Government
Molloy College
ServSafe - Food Manager
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