Stephen Ello
Oyster Bay,NY
Summary
Results-driven Hospitality Manager with a proven track record of successfully leading and transforming operations in the service industry. Experienced in managing diverse teams, maintaining high facility standards, and driving financial success. Skilled at creating a culture of service, and staff development that exceeds guest expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Shed Restaurant And Bar
Plainview, NY
09.2023 - Current
- Motivated and trained employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained business inventory with minimal losses by enforcing strong monitoring and management structures.
- Supported strong communication between FOH and BOH, maximizing efficiency and guest satisfaction.
Cafe Manager
Lifetime
Syosset, NY
09.2022 - 09.2023
- Managed both front and back of house operations, oversaw menu execution, inventory management, and payroll
- Maintained Profit and Loss statements, budgets, and cost controls related to food, beverage, and labor goals.
- Successfully managed and cultivated a high-performing team by providing training, modeling best practices, and offering continuous development opportunities. Implemented performance assessments to drive team growth and excellence.
- Prioritized safety, cleanliness, and security standards in alignment with corporate guidelines. Conducted regular inspections while ensuring a safe and welcoming environment for guests and staff.
Operations Manager
Lifetime
Syosset, NY
03.2022 - 09.2022
- Ensured cleanliness, tidiness, and welcoming atmosphere within locker rooms, fitness floors, and common areas, maintaining a consistent high standard for guest satisfaction
- Successfully coached, scheduled, and managed a team of up to 30 members, fostering a productive and collaborative work environment
- Demonstrated financial acumen by maintaining monthly, quarterly, and annual department budgets, while consistently delivering accurate financial reports to the General Manager
Facility Technician
Lifetime
Syosset, NY
04.2021 - 03.2022
- Ensured the safety of fitness floor equipment by performing regular inspections and maintenance, contributing to a secure and reliable environment for members and guests.
- Handled multiple facility tasks, including electrical maintenance, audio/video system upkeep, basic plumbing, and general building maintenance, contributing to overall operational efficiency and guest satisfaction.
- Implemented maintenance strategies to minimize downtime and equipment failures, improving fitness facility operations.
- Updated purchase orders, ordered parts for repairs, and created realistic timeframes for part delivery. Revamped inventory management for enhanced cost control and additional resource allocation.
Assistant Aquatics Director
Lifetime
Syosset
04.2019 - 09.2021
- Played a crucial role in casting, training, and developing the Aquatics Team Members, fostering a skilled and motivated workforce dedicated to providing exceptional service
- Identified areas for process improvement within the Aquatics department, implementing strategies and initiatives to enhance efficiency and service quality, ultimately contributing to the achievement of department goals
- Contributed to the financial success of the Aquatics business by actively participating in managing financials to meet or exceed department goals. Assisted in budget planning and resource allocation
Education
MBA - Management
Molloy College
Rockville Centre, NY12.2019
Bachelor of Science - Political Science And Government
Molloy College
Rockville Centre, NY05.2017
Accomplishments
- Increased CMR to return to a profitable business within Lifetime
- Created new SOP's to increase member experience, leading to a 65% increase in revenue YOY
- Revamped all ordering procedures, decreasing COGS by 52% YOY
- Increased customer satisfaction scores by more than 70% YOY
Certification
ServSafe - Food Manager
Languages
English
Spanish
Timeline
Assistant General Manager
The Shed Restaurant And Bar
09.2023 - Current
Cafe Manager
Lifetime
09.2022 - 09.2023
Operations Manager
Lifetime
03.2022 - 09.2022
Facility Technician
Lifetime
04.2021 - 03.2022
Assistant Aquatics Director
Lifetime
04.2019 - 09.2021
MBA - Management
Molloy College
Bachelor of Science - Political Science And Government
Molloy College