Stephen Everett
England,AR
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management, and team building. Expert in inventory management and problem resolution, driving efficiency, and enhancing customer satisfaction. Recognized for implementing effective training programs and optimizing workflows, contributing to a collaborative and high-performing environment.
Overview
13
13
years of professional experience
Work History
General Manager
McDonald's
03.2024 - 05.2025
- Assisted in daily operational management, ensuring smooth workflow and staff coordination.
- Supported development and implementation of standard operating procedures for team efficiency.
- Learned to utilize inventory management systems to track stock levels effectively.
- Contributed to team meetings by providing input on process improvements and operational challenges.
- Engaged in training sessions to enhance knowledge of industry best practices and safety protocols.
- Monitored equipment functionality, reporting issues promptly to maintain operational integrity.
- Collaborated with team members to optimize task assignments based on individual strengths.
- Developed skills in customer service, addressing inquiries and resolving issues efficiently.
Assistant Manager
McDonald's Restaurant
06.2021 - 03.2024
- Coordinated daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new team members, promoting a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored compliance with food safety standards, ensuring quality and hygiene in all processes.
- Assisted in scheduling staff shifts, balancing labor costs with operational needs.
- Developed strategies for improving service speed during peak hours through effective resource allocation.
Brazer III
Lennox International
06.2018 - 01.2020
- Operated brazing equipment to join metal components efficiently and accurately.
- Interpreted blueprints and technical drawings to ensure precise fabrication of parts.
- Maintained safety standards while performing high-temperature brazing processes.
- Assisted team members in troubleshooting equipment issues to minimize downtime.
Department Manager
McDonald's
Lonoke, AR
03.2012 - 05.2018
- Managed daily operations to ensure efficient restaurant performance.
- Trained and supervised team members to maintain service quality.
- Implemented inventory controls to minimize waste and optimize stock levels.
- Conducted regular staff meetings to communicate goals and expectations.
- Ensured compliance with health and safety regulations across all departments.
- Coordinated scheduling to optimize labor costs and meet customer demand.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
Education
Hamburgerology - Leadership
Hamburger University
England High
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer service
- Operational management
- Process improvement
- Training and mentoring
- Team leadership
Timeline
General Manager
McDonald's
03.2024 - 05.2025
Assistant Manager
McDonald's Restaurant
06.2021 - 03.2024
Brazer III
Lennox International
06.2018 - 01.2020
Department Manager
McDonald's
03.2012 - 05.2018
Hamburgerology - Leadership
Hamburger University
England High