Stephen Farnsworth
Spokane Valley
Summary
Dynamic business owner with a proven track record at 1st Line 1st Aid Inc., excelling in customer relations and team leadership. Cultivated strong client relationships, enhancing customer satisfaction through exceptional service. Implemented effective business processes and mentoring programs, driving repeat business and fostering a high-performing team dedicated to achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Owner
1st Line 1st Aid Inc.
11.1994 - 03.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
No Degree - Safety Training
Medic First Aid
Eugene, ORHigh School Diploma -
West Valley High School
Mill Wood WA06-1976
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Team leadership
Timeline
Owner
1st Line 1st Aid Inc.
11.1994 - 03.2023
No Degree - Safety Training
Medic First Aid
High School Diploma -
West Valley High School
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