Stephen Farrington
Lauderhill,FL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Server
Cheesecake Factory Inc
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Manager
Fishtales Restaurant & Nightclub
01.2023 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Assistant Maitre D'
Lyford Cay Club
03.2009 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
CV Bethel High School
Nassau Bahamas06-2004
Skills
- Strong work ethic
- Team management
- Customer engagement
- Adaptable
- Fine-dining expertise
- Table allocation
- Strong leadership
Languages
Spanish
Professional Working
Timeline
Server
Cheesecake Factory Inc
11.2024 - Current
Restaurant Manager
Fishtales Restaurant & Nightclub
01.2023 - Current
Assistant Maitre D'
Lyford Cay Club
03.2009 - 02.2019
High School Diploma -
CV Bethel High School
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