Stephen Ferrell
Columbus
Summary
Detail-oriented professional with expertise in project management, data entry, and documentation. Proven ability to develop personalized care plans and streamline processes to enhance client satisfaction.
Overview
10
10
years of professional experience
Work History
Underwriting Support Coordinator
The Standard
04.2024 - Current
- Facilitated communication between clients and service providers to ensure effective support delivery.
- Coordinated client intake processes, ensuring accurate documentation and timely follow-up.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored client progress and adjusted services to improve outcomes and satisfaction.
Underwriting Assistant
Elevance Health
08.2021 - 03.2024
- Reviewed insurance applications for accuracy and completeness, ensuring compliance with underwriting guidelines.
- Assisted underwriters in evaluating risk factors and determining coverage options for clients.
- Streamlined documentation processes to enhance workflow efficiency and reduce processing time.
- Coordinated communication between underwriters and clients to clarify coverage details and address inquiries.
Enrollment and Billing Representative
Elevance Health
10.2016 - 07.2021
- Processed and reviewed billing inquiries, ensuring accuracy and prompt resolution.
- Coordinated with internal departments to streamline billing processes and enhance customer service.
- Utilized billing software to generate invoices, track payments, and reconcile accounts efficiently.
- Assisted in developing training materials for new billing representatives, improving onboarding experience.
- Led initiatives to reduce billing discrepancies, enhancing overall operational efficiency by implementing best practices.
- Reviewed and solved account and billing discrepancies.
Education
Master of Arts - Health Services Administration
Indiana University, Northwest
Gary, INMBA - Project Management
American InterContinental University
Schaumburg, IL05-2015
BBA - Marketing
Iowa State University
Ames, IASkills
- Project management
- Data entry
- Documentation and recordkeeping
- Attention to detail
- Verbal and written communication
Timeline
Underwriting Support Coordinator
The Standard
04.2024 - Current
Underwriting Assistant
Elevance Health
08.2021 - 03.2024
Enrollment and Billing Representative
Elevance Health
10.2016 - 07.2021
Master of Arts - Health Services Administration
Indiana University, Northwest
MBA - Project Management
American InterContinental University
BBA - Marketing
Iowa State University